Super color bomb not activating

Question

I was awarded the super color bomb yesterday. Closed out of the game and when I resumed playing it was no longer super :(  I did not lose a level. The tracker was set back to zero and has been 0/4 since yesterday! I've passed over 20 levels and it just stays 0/4 not tracking or awarding it to me. I've closed out of the game. I've restarted my phone. Is there anything else I should try to do? What is happening!? Please help me 🙏🏼

MountainMom · Accepted Answer

Hello @JanelleyBeans and Welcome to this King Community!  I understand your frustration.  It is quite confusing to lose the super color bomb for no apparent reason.  Perhaps the following article from our Help Center will provide some insight into how the Super Charger works ⤵️

👉Super color bomb

If this is a glitch in the game, you will need to get King's Player Support team to help.  Please reach out to them through your game by tapping the gear icon ⚙️ —> Account & Help —> ? Help Center —> Select the topic of your issue, scroll all the way down and select “Chat With Us.”

They will be able to check your account and make things right…and determine if this is a glitch in the game.  We are not able to access individual player accounts from this Community, but I can suggest the following troubleshooting steps that might make your game run smoothly:

* Internet: Ensure you have a strong and stable Internet connection.
* Updates: Check the app stores to update to the latest version of your game if needed, and the latest software update for your device.
* Memory: Do you have sufficient memory on your device? We recommend having at least 2GB free. If you have less than this be sure to free up some memory to enable the game to run as smoothly as possible.
* Cache: Clear your game cache. Do NOT clear your game data -- that is where your boosters are stored.
* Restart: Force close all open apps and restart your device. Leave it switched off for at least 10 seconds, then turn it on again.

We appreciate the detail you provided regarding your issue and hope you will be patient while the issue is being locked into.