My Gold Bars Were Not Added

Question

I just won an episode race and won 40 gold bars and they did not show up. I also won a 40 minute free play for my teams participation and it showed up as 9 minutes! Please correct this I have been playing for years and this is the first time this has happened to me.

PummyRaj · Accepted Answer

Hello @Asweetdiversion🤗 Welcome to the King Community!

I am sorry to hear that you did not receive the Gold Bars from Episode Race in your game!  You will have to contact the King Player Support team and request for your missing reward.

** If you are playing the game on a computer - Facebook browser version, please use this link to send your complaint —>

https://soporto.king.com/contact

** If you are using mobile device OR the App version on Windows 10/11, please follow below steps⬇️

* Click on the Pink Gear icon (Cogwheel) located in the top right corner of game map screen OR at bottom left corner of game Home page;
* Click on the arrow > at "Accounts & Help";
* Next screen - click on "Help Center";
* Now, scroll down to "Events & Challenges" and click on it;
* Look for Episode Race or Champions Race, and click on it;
* Scroll down all the way and click on "Chat with Us" and go from there!

You will be receiving an automated email as their first reply, which is a norm!  Please send a reply through that email itself and include as many details as you can.  A screen recording or screenshots would help better to build your case.

Please let us know if you have other questions!🍫🍫