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Season pass not delivered please help me
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You need to make sure you are connected to the server at the end of each episode in order to receive the gold prize. It is important you claim it before you start the next episode!
If you do NOT get your gold bars at the end of the race it means you have lost connection to the server: Force close the game. Reopen the app. Click on your avatar on the screen: If your player card loads you are connected to the server and then you should see an exclamation mark (❗️) next to the episode race flag. Click on this to claim your prize. If your or any other player's player card does not show when you click on the avatar on the map: Close and open the game again until you see the ❗️shows. Do NOT start the next episode until you have gained the gold for the previous one as the race will reset and then the prize will be lost.
If you did all that and would like to get some compensation the only way is to contact player support. This might be best done via the chatbot in the Help Centre in the game.
If you have any more questions please make sure you open a new question in the Support forum: If you add to a previous thread, even it's your own, then the system hides this and you will not show up as needing help. Moderators might miss your post that way.
I won the episode race but 35 gold bars not delivered( 21095 to 21110) please check and deliver my gold bars please
Hi there and welcome to our Community! For the quickest assistance with getting your missing purchased items on your account, please reach out to our dedicated support team so that they can get you back on track: https://kingcare.zendesk.com/hc/en-us#%20
