Frustrated...Win Chest but nothing added & incorrect place in race!

Question

I've won a few chests this afternoon, for races & collecting gems and it shows what's I'm getting but it's not being added!

Also, was No1 in race and it continued onto next area giving me a 4th placement but not until 2 games into the next area!!  Very glitchy atm!

christinewupp · Answer

@DJK17: In addition to what Pummy and Noob have advised: If you are not getting your episode race rewards due to connection problems you have to make sure you do NOT start the next race. If we don't play the first level of the next episode our reward will stay there available to claim. Close the app, check your connection and reload the app until you see the exclamation mark next to the episode race flag widget. Then you can click on that to claim the prize before you start the next episode.

DJK17 · Answer

I have done as MasterNoob said and it seems ok at the moment!

RE Gems, I meant wrapped sweets, striped, fish, lolly sticks, hands,I had won a lolly stick, a hand, a fish and other bits but they did not get added to my game!

It takes up far too much of my time anyway so its possibly a good thing as im getting cross with it!  Although im now on level #5789.. :)

I accept your answer regarding the placements in race games but its frustrating when you've continued to play the game to be first and it says you came 3rd!!!😣

PummyRaj · Answer

Hello @DJK17 🤗 Hearty Welcome back to the King Community!

I am sorry to hear that you are experiencing glitches in your game!

You mentioned that you have collected gems after opening chests (I am thinking you were addressing the Gold bars as Gems)!  —

If so, are you saying that you did not receive the Gold Bars after winning the episode of level # 5780 or one of the previous episodes?

And with regards our placement in Episode Race — I too noticed it in my game!  The reason could be either our internet connection, or King Servers or if we changed the device after playing first level of an episode.

There is nothing we can do to correct this glitch, as the placement and our rank reappears after we win another level!

I will keep an eye in the Community!  If there are at least few complaints about the placement issue, I will be able to report to our Community In-charge team (as it’s not a single player that is experiencing the glitch)!

Hope I made sense!  Please let me know if you have further questions!

Also, please do reply back about the Episode Race rewards!🍫🍫