Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
⚠️ Need help? Check our FAQ:s first HERE
📩 Email notifications Customise your experience in the forum! HERE
📩 Email notifications Customise your experience in the forum! HERE
Oops, an unknown error occurred. Candy Crush.
For the past week I’ve been trying to save my progress on Candy Crush Saga but I keep getting the message “Oops, an unknown error occurred” every time I try. In fact, I can’t even log off. I do not have a Facebook account, nor do I want one. Any suggestions on how to connect? I don’t want to uninstall then reinstall because I’m afraid I will lose my status. Thank you.
Answers
-
-
hello @huhWe all have our favorite apps and we use them daily. Over some period of time, the cache will pile up, and you may notice the app is running slow or freezing or crashing frequently.That often happens when we are using some of the most popular apps. Once you delete the cache, the app will work normally.Here is what you need to do:Go to SettingsTap on Apps (App Manager, Manage apps, depending on the Android device)Find the app candy crush sagaNext, tap Clear cacheTap Force stopGo back to the Home screen and launch the app again.
Update your appsApp developers are giving their best to deliver a great experience to the users, which is why they are constantly working on improvements.If users complain about the issue, including freezing and crashing or error occurred, developers will fix it with an update.That is why it is essential to regularly update all your apps or at least the ones you use daily.Open Google Play appTap on three horizontal lines to open the menuNext, tap on My apps & gamesYou can tap Update all, or go through the apps and update only the ones you want.Reply me here after check -
hello @huhPlease remember, for android or i-phone boosters had directly save on device memory, You can't moved or sync them.by game crashing or uninstalling you will lose them permanently. Which not returnable.The studio, booster has not yet started the syncing order. So you can face such problems.
If you have the appropriate evidence, please contact customer support -
I checked that my progress was saved
It took many attempts
After I reset password 6 or seven times.
The unknown error was still present but my progress did save ( finally).
I cleared catch and still had the problem
Logged into website @ king
Downloaded TOS
Logged out of and back in to king.
Cleared catch. Shut down king and restart
TOS acceptance cropped up
Checked accept
Now Candy Crush works
I am having the same issue. I have no Facebook account and have not previously needed or used one. 
