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Chocolate Box is stucked

yencom

Is there a new update to fix the chocolate box that won’t close? I have to close and open the app itself just to play on the next level, it also affects my super color bomb! It is not showing up every time I open the app even though it is still active

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QueenB

Hi @yencom

Sorry you’re still having trouble with the Chocolate Box not closing properly.

This has been flagged to the Candy team, and they’re still working on improving it. It seems to be affecting some devices more than others.

There should be a new game update coming soon, so please keep an eye out for it and make sure to update your game when it becomes available. Hopefully this will help with the Chocolate Box issue and the Super Color Bomb not showing correctly.

I know it’s annoying to have to close and reopen the app just to continue playing, so thank you for your patience while the team works on this.

Please let us know if anything changes after the update.

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yencom

This is already resolved, although I did not update anything. Just after few days, the chocolate box is already working

yencom

Hi, I just updated the app and tried playing a round, but the issue is still there. The chocolate box is still stuck, and I can't close it to get back to the game without completely restarting the app.

HM100

This happened to me rarely when opening the game on the device where the previous chocolate box wasn't closed. But upon playing on the device where the previous chocolate box was closed and progressing the new box, the issue will fade away.

yencom

Thanks! Will keep you posted if the new update will fix the issue

QueenB

Hi @yencom

Sorry you’re still having trouble with the Chocolate Box not closing properly.

This has been flagged to the Candy team, and they’re still working on improving it. It seems to be affecting some devices more than others.

I know it’s annoying to have to close and reopen the app just to continue playing, so thank you for your patience while the team works on this.

Please let us know if anything changes after the update.