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Hi, I just thought I will contact you regarding an issue with the game, every day for about a week and a half I have got this screen up so I don't get any of the benefits
from the game.
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Hi @kkmel372
Thanks for trying the app and for sharing the screenshot. I understand this is getting frustrating, especially when you’re online but the game is showing an offline message.
From your latest screenshot, it looks like the Windows app is not connecting properly to the game servers. This can sometimes be caused by the device, connection settings, browser/app cache, or the way the app is connecting from your PC.
Just to check, was this the first time you downloaded Candy Crush Saga from the Microsoft Store, or was the app already installed on your computer?
For playing through Facebook, you can also try opening the game in a different browser or in an incognito/private window to see if it loads differently.
That said, as this seems a bit more specific to your setup, I’d recommend contacting Player Support directly so they can look at your account and connection details more closely.
You can contact them here: https://soporto.king.com/contact
Please include:
They’ll be in a better position to check this properly for you.
Yes I play on Facebook, but just to satisfy you I thought I will download the app and try it that way. But once again KING has other ideas, even though I am sending this message to you online internet working Wi-Fi
working you app says I am off line ??????? I am getting rathe annoyed with it all now this has taken up a lot of time out of my day to send you messages
Thanks for getting back @kkmel372
Just to make sure I understand correctly, could you please confirm one thing?
When you open Candy Crush Saga on Facebook, is the “Sweet events coming soon” screen the first thing you see, and are you unable to move away from it?
Or do you only see this message when you open the Events tab?
I’m asking because those are two different situations. If the screen appears straight away and you can’t move past it, that may mean something is not loading correctly.
If it only appears in the Events tab, it may simply mean there are no events available in your game at the moment and will take that as a feedback to share with the programmer.
Yes I play the game through Facebook, that's ware the game originally began, and I play the game daily unless your programmer minions brake it then we have to wait for you to fix it nothing at all has chainged here other than I get no gifts or whatever you want to call them, at the end of the day it King that's loosing out on around an average of £40 to £60 a month in gold bar perches, so your doing me a favor not fixing it I am saving money and your loosing it.
Can I just double-check something first?
Do you see this screen as soon as you open the game, or only when you go into the Events area?
If this appears straight away when you open the game, then yes, something may not be loading correctly. If it only appears in the Events area, it may simply mean there are no events available in your game at the moment.
May I also offer a suggestion?
I can see you’re playing through Facebook on a computer. My honest recommendation would be to try playing Candy Crush Saga either on a mobile device or through the Windows app from the Microsoft Store, if you prefer playing on PC.
You’ll usually get a smoother game experience there compared to playing through Facebook in a browser.
If you do decide to try the Windows app or mobile app, please make sure you connect the game to the same Facebook account you use now. That way, your progress should sync across and you can continue from where you left off.
christinewupp Thank you for your reply, at the end of the day it's KINGS problem as I won't be buying any gold bars to help me along while it's not working, but again I thank you for your reply and everything it up to date on my PC
I'm sorry but I think the answer you got from the King representative is nonsense. There is definitely something wrong with your game if you see that screen. It only appears if there is an issue. Make sure you are playing the latest update of the game. If you are playing an old version then you might get that screen. Also I suggest you reboot your computer, make sure time and date are set correctly. I don't play on PC or Windows, so cannot help you fix this, but it is definitely not normal.
Hi there, welcome to our Community @kkmel372
I understand your concern regarding your in-game events and features and I will provide you with more details on this.
Rest assured that it is expected for some events and features to change and even become temporarily unavailable, so there’s nothing to worry about.
Please note that special events like these are bonus features in the game and therefore not designed to be there permanently. To help keep things fresh and interesting, our studio tweaks and introduces new features every so often. As such, they need to thoroughly check these during gameplay, so these special features may appear or disappear during ongoing tests, as well as during scheduled maintenance checks.
Based on the message displayed, you should have events in your game soon.
Thank you for your contact and I hope you have a great day ahead and a lot of fun in our game.
