Ripped me off

Question

I paid so that when I win the race I would get double the gold  It only took me 90 minutes to get there and you said I lost the race that is a crock of   go on for a day or two but all of a sudden because I paid for double you screw me  it. (EDITED by CM - Inappropriate/abusive language)

QueenB · Answer

Hi @jtmm1960  and welcome to the Community.

Sorry to hear this happened. I understand why it feels frustrating, especially if you made a purchase expecting to receive double Gold Bars from the race.

We’re not able to check purchases, race results, or account details here in the Community. If you believe something went wrong with the reward or purchase, please contact Player Support directly from your game so they can look into your account safely.

You can do this by opening the game and going to:

Settings cogwheel → Account & Help → Help Center → choose a purchase or event topic → scroll down → Contact Us

Please include as much detail as possible, such as what race it was, when it happened, what you purchased, and what reward you expected to receive.