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@QueenB @LoFiGummy @Snow_Rider
It took me ages to access the forum this evening due to the issue shown below.
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To be honest, I don't understand why people don't communicate with each other. Can't Vanille inform the CMs and let them publish a post about an upcoming update? Then this communication between two companies is not good. Sorry.
Got it, thank you for confirming! We're investigating the issue with the Community being slower lately
No, from the community. That's what this is all about.
Hi Spinnifix! Thank you for the feedback, we were not aware of any updates coming to the Community during the weekend but I am aware that we there was some issues with the site loading slowly and we're looking into this. Are you perhaps talking about one of the games?
Hi @Carol-38 Thank you for sharing this, and I’m really sorry you had such a frustrating time trying to reply and tag over the weekend. 🤕
I also want to clear up one thing, because I think there may have been some confusion. Vanilla is indeed the platform provider we use for the Community, but the Community itself is completely owned and managed by us, and any issues are our responsibility. The Community Team designed the current layout, and we are the ones working on improving it.
The issues you mentioned with threads opening in the wrong place and deleted drafts still being saved are known to us and are being worked on. We haven’t managed to fully solve them yet, but they are definitely not being ignored.
I completely agree that the Community needs to be easy to use for players, not only for people who are very comfortable with technology. That is one of the main things we are focusing on, especially for mobile users. There are some technical limits we need to work within, but we are continuing to look at how we can make things simpler, clearer, and less frustrating.
Thank you again for taking the time to explain what isn’t working. Feedback like this is really helpful, so keep it coming, and please let us know if there’s anything specific you’d like to see changed. 🙏
After having even more problems at the weekend @QueenB I got the feeling from comments posted that Vanilla were working to correct certain issues.
Were they? and if they were, do you know what they were working on. As they certainly haven't fixed the page a thread opens on, or the problem of drafts still being saved even after deleting.
I'm sure you've seen or will eventually see, my post I sent you on Saturday below. I did eventually manage to tag and reply to the post I mentioned in that post, but only because I'm a very determined person, who doesn't give up easily.
As I said in my last post, it all needs to be made simpler, it's been made so complicated and messy. And when I say simpler, I mean so that those of us with an average technology mind can use it, easily. Whoever designed this new site really hasn't taken that into consideration, and obviously thought all who play King games are computer/technology wizards 😂
So as well as putting right - to start with - all the things that are still wrong, over 8 months after it's release, it should be looked at again to simplify.
I appreciate that it will all have to go through the developers again, and even if it's agreed will take some time. But this version really isn't working well enough to keep members interested and staying.
Yes I know it's a big 🤕 but someone needs to do something about it, sooner rather than later.
Thanks 😏
Hello, I don't think this post should be moved to the 'Sweets' section. It's something serious, not a joke. I think it's right that it's in the discussion section. People are more likely to look in the discussion section than in the 'Fun' section. The way it is now, it's good.
@Alienscar
@QueenB this thread is for the reporting of issues with the vanilla software. A complaint regard the communication of update information is therefore off topic. Can this post please be moved to Candy Corner. Thank you.
@QueenB
Dear Manager,
If you know that updates will be carried out over the weekend and you know that problems might arise as a result, why aren't we players informed? You could have easily posted it on the homepage. I remember that you used to do this in the past. It would be easier for every player if they could read this information in advance. Then at least we would all be aware of the situation❗❗❗
🙏🙏🙏
Yes been having all of that for ages @DieOmimi unfortunately Vanilla don't seem to be able to fix it. But if you say they are working on it today, let's hope it's better tomorrow. I won't be holding my breath though 🤭
Thanks @DieOmimi but as you will see in my posts below dated 30th June, last Tuesday, I was getting all the problems even then, that you are getting now, and I'm still getting, slow and error codes. I know the CM's are constantly in contact with Vanilla, it's just a shame we never see any improvements.
This error leads to duplicate entries and causes the same message to remain in the drafts even after being posted—and, unfortunately, to be posted a second time.
Hi Carol, I was talking to Spinnifix about the fact that the community site is very slow today and frequently times out with a 503 error. The issue you're referring to is a different problem that we're all dealing with. Rest assured that our CMs are in constant contact with Vanilla to get these issues under control.
No @Spinnifix the sub-thread replies and threads opening on pages other than page 1 having been going on since October 😳
I was just told that updates will be carried out over the weekend. That's why there are disruptions. Thanks to Ina for the information.
@DieOmimi
I've got to tell you again @QueenB and I know you won't be back until Monday, but this new Vanilla change is an absolute nightmare 😭
Are they ever going to listen and do something about it. I've tried for over 15 minutes to reply to someone's post, but will the tagging work, the answer to that is no.
The person I'm trying to reply to answered one of my posts today, in the 🤬 Wheel of Fortune main thread. But again because they answered a lower down post, it ended up on page 3.
Stupid tagging system, stupid sub-layering replies, stupid having to get threads back to the first page etc etc . Can't somebody get to grips with this and make it a simple, fun to be in forum. Goodness we've had this for over 8 months now, and it's still 🤐🤬
I will persevere and finally reply to the person I'm trying to, but this really is a ridiculous site now 🤕🥴
I knew it had been asked before @Alienscar and I thought it was by you, but crikey over 3 months ago and it's still not fixed 🥴. To be honest I know I said I couldn't find it, but 🤭 I didn't really try looking, thought it would be easier to ask. There's just so much to keep going back and checking on now, it gives me a 🤕.
I know the old Vanilla site needed updating, but I think this new one is testing everyones patience 😕
Still at least I got you to post, thank you 😁
I'm sure it's been answered before, but I can't find it. My question in my last post re ⬇️
when I open a thread, it opens at page 3 or 4. I then get it back to 1, do whatever and come out, then when I go back it opens again at page 3 or 4.
I highlighted the issue regarding threads opening on old posts back in March @Carol-38. It hasn't been fixed since I mentioned back then.
Ah, so even though mine are all permanently on Newest @QueenB anyway, I still need to click on the Newest. OK let's hope they sort it soon, it must be even more confusing for those new to the Community 🙄
You're not doing anything wrong @Carol-38, I'm having the same experience as well and need to keep sort it by Newest… I've flagged this as well to our provider and pushing for improvement fast 🤓
