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Can someone give me an honest answer?!

stephanie2024

I have reached out to Customer Care numerous times about the same issues, and they suggest I share my "problems" here in the Forum. It's been 4 days now, and I'm still not receiving ANY helpful things(Sweet Cinema, Ads for extra moves, Refill lives,) or ANYTHING else that would help me move past these ridiculous levels!! I have done everything you suggest as far as getting the things I listed back, but I'm not having any luck! How many more days is it going to take until I see ANY CHANGES??!! I have used a small amount of bars to help me, but since the stupid game took away all my bars, and Customer Care were only able to get me a certain amount back, I'm not wasting anymore! My game was working perfectly fine, until the glitch happened, and now it's like starting all over again. It doesn't seem like it should be that hard for someone to fix these issues! Or, give me a reason why you can't fix it! Additional question:

I checked my app to see what Version it is. Mine shows 1.317.1.2

Does anyone know if this is the correct version

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stephanie2024

https://community.king.com/en/candy-crush-saga/discussion/comment/3560118#Comment_3560118

@QueenB Thank you for your feedback. I did check my phone, and it was scheduled for an update. It was scheduled for tomorrow morning, but I can change it to whatever time I would like it to happen. So, you can change it to update now, which I did(about 10 minutes ago). I checked to see if the version changed for this game, and it did not. With that being said, I don't know what else I can do on my end. I appreciate all your help, and hopefully the game will start working properly like it did before the glitch.

QueenB

Hi @stephanie2024,

Features like Sweet Cinema, ads for extra moves and other ad-based rewards are not permanent features. They can appear, disappear, or change from time to time, and they are not available to all players at all times.

This also means that we cannot manually add them back to your game from the Community, and Player Support cannot switch them back on for you either.

I know that is not the answer you were hoping for, especially after the trouble you had with your progress, but I don’t want to give you false expectations. There is no set number of days we can give you for when these features may return. They may come back later, but we can’t guarantee if or when that will happen.

The best thing you can do is:

keep your game updated,
keep playing while connected to your King account,
and check that your device has a stable internet connection.

About your app version, you mentioned that your game shows 1.317.1.2. That version is not the latest one. The current version is 1.331.0.1, so please go to your app store and check if an update is available.

Keeping the app updated is important, but just to be clear: updating the game does not guarantee that Sweet Cinema, ads, or other ad-based features will return. Those features can still come and go, and we cannot manually add them back from the Community or through Player Support.

I’m sorry we can’t do more from here, but this is not something we can manually fix or restore in the Community.

coco_candy1

Hola Stephanie!

Esa no es la última versión, trata de iniciar el juego en otro dispositivo y actualizarlo. Los anuncios están funcionando normal en mi cuenta.

Cuando me he atascado en niveles difíciles también intento completar la caja de bombones.

Espero que mí respuesta te ayude.