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Rewards are not came but payment is successful
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Hi there, welcome to our Community @darshan_1821
I understand your concern regarding your in-game purchase and I will guide you in the right direction.
To receive further assistance, please check our article here for missing purchases: https://kingcare.zendesk.com/hc/en-us/articles/17185898904093-I-didn-t-receive-my-Google-Play-purchase#%20
I hope this helps and wish you a nice day!
Hi @darshan_1821 and welcome to the Community!
Can I just double-check: did you make a purchase, the payment was successful, but the items were not added to your game?
If yes, please report the issue through the store where the purchase was made:
If you play on Android, please check your Google Play purchase history and report the issue from there.
If you play on iPhone or iPad, please check your Apple purchase history and report the issue from there.
You can also contact Player Support directly from your game so they can look into the purchase safely:
Settings cogwheel → Account & Help → Help Center → choose a payment or purchase topic → scroll down → Contact Us
Please don’t share any payment details, receipts, or personal information here in the Community.
