Candy Crush Saga issue

Question

When I sing in to play I see 5 games extra award. When I try to collect after playing the first 5 games it only gives me one. Why?

CurtisyM · Answer

Hi @madiedidit! 👋

I am sorry to hear that you are having this issue with your game where after playing the first 5 games it only gives you one reward.

We can explore several ways to solve this problem. Could you please first try the following steps:

* I recommend that you first try playing in another browser (E.g. if you are using Microsoft Edge for example, then try with Google Chrome, Mozilla Firefox or Opera and vice versa). 
* Now, please visit the following link to check your browser's version and device information. Additionally use this website to identify the most common browsers' latest versions. 
* You can also double-check on this page if your browser is optimized. Your browser should score at least 450 points. If it doesn’t then please look at the list above and download a different browser. Google Chrome is usually the most up-to-date and well maintained. 
* I'd also recommend closing all extra tabs and other programs whilst you play, as these can often negatively impact the browser performance. 
* Now make sure that you clear the cache regularly. 
* You can also try refreshing your page or playing through incognito mode.  
* Lastly, please temporarily disable any VPN, Extensions, or Adblocker, and check your device’s Security Settings and Firewall.

If none of my recommendations work, please provide us with a screenshot of the error you are experiencing and a screenshot of step 2 and 3

For instructions on how to take a screenshot, please visit this page.

I hope I was able to address the trouble you are facing! Please let me know if you have any further questions.

Thank you for your contact and I hope you have a great day ahead 🍭