Inconvenient

Question

I had 10 gold and i've decided to spend it on additional moves (when they were 45 moves!). I've payd and it didn't gave me but 5 moves. At the end, it shows 45 moves (those that i was supposed to receive after i've made the payment!) That's not ok at all!!

QueenB · Answer

Hi @Dadutz

I’m sorry this happened. I understand how frustrating it must feel to spend Gold Bars expecting extra moves, and then not receive what you thought was shown.

From the Community, we’re not able to check or adjust Gold Bar transactions directly, but if this happens again, please try to take a screenshot before tapping the button to spend your Gold Bars, showing the number of extra moves being offered. That way, if something goes wrong, we’ll have a clearer example to share with the team.

If your Gold Bars were taken and you didn’t receive the extra moves correctly, I’d also recommend contacting Player Support directly from the game so they can take a closer look at your account.

Thanks for reporting it, and please let us know if you notice this happening again.