I lost my level

Question

Hello, I was around level 900, but today I was reset to level 1. Unfortunately, I hadn't created the account using an email address, but I do have my User ID; if you check it, you'll see I have a large amount of gold. Please help me restore my previous level.

User id 16462680010

QueenB · Answer

https://community.king.com/en/candy-crush-saga/discussion/comment/3562018#Comment_3562018

Hi @umamugilsorry to hear you are seeing the same issue.

Could you please let us know if your game was connected to a Facebook or King account?

umamugil · Answer

I have lost my level around 13660 but now it was started from the first level please get my level I need my level otherwise I cont candy crush

QueenB · Answer

Hi @jojosaidi ,

I’m sorry to hear your progress has been reset.

It’s good that you still have your old Game User ID, as this can help Player Support locate your previous progress.

In order to get your game progress back, do the following:

* Install/open Candy Crush Saga again.
* Create a new account and connect it to an email address. This helps keep your progress safe going forward.
* Play at least one level on the new account.
* Then contact Player Support directly from the game and share your old Game User ID with them.

Player Support should then be able to check your previous progress and help restore it to your new account.