Game keeps crashing/freezing mid-game, and forces a hard start as everything is frozen.

Question

“for the last week or so, every time I’m mid level(especially with boosters or about to win) the game freezes and shuts down. The first few times I’d be given a UFO as a sorry but now I get nothing. Today alone it has crashed 6times+

My phone is up to date, the game too and I have 125GB of free storage.

I have 3 screen recordings just from the last 12hours alone.”

I posted that in June and still yet to get help as the game is still freezing to date.

MountainMom · Answer

Hello @MissKary27.  I am sorry to hear that your game keeps freezing or crashing.   That can be most frustrating, especially if you have performed our standard troubleshooting steps.

Unfortunately, we cannot access records for individual player accounts from this Community. Therefore, in order to receive the best possible assistance, please reach out to King's Player Support team through your game:

* Tap the gear icon ⚙️ —> Account & Help —> ? Help Center —> Select the topic of the issue you are having and scroll all the way down and tap “Chat With Us.”

This way our Player Support Team will have the details about your device and account and should be able to assist you 💚  The automatic response you receive is the initial reply that everybody receives after sending a complaint.  The general instructions always suggest you come to this Community.  It will take about 72 hours for a real agent to reach out to you!  If they are busy, it could take even longer!

If you did not hear back after 48 hours from your initial complaint, please send a reminder email (by replying to that automated email) and inform the Support team that you are still waiting for their assistance.  A response from a real agent will include a ticket number in the title line.

sdruggles3 · Answer

mine is doing the same thing! It freezes, they give me a ufo, but I lose all progress in number of wins, therefore knocking me out of all the competitions.

oo1414 · Answer

I think this is a glitch