button to buy unlimited play doesn't activate

Question

I have 92 gold bars and want to buy 6 hours of unlimited play, but nothing happens when I click the button. The ask friends button in the same pop up window works just fine. I've reloaded several times and even closed down the browser and tried again. Safari on a MacBook and both are updated. Any suggestions, pls?

CurtisyM · Answer

Hi there @anonymspiller ! 👋

I am sorry to hear that you are having an issue with your purchase button!

I would recommend doing some technical steps to prevent this from happening in the future. Please do the following:

* Force close all apps and restart your device, making sure to leave it switched off for at least 10 seconds   
* Update your device to the latest version of iOS and check for any updates for the game app   
* Make sure that you have enough storage on your device. We recommend having at least 2GB free - to check this see this link:

How to check the storage on your iPhone and iPad - Apple Support

If the issue persists, please reply back to this message and provide a screenshot of what this looks like on your end. For instructions on how to take a screenshot please visit:  https://support.apple.com/HT200289

Could you please also provide me with the following:

* 📲 Device and Operating System version  
* 🪪 Player ID  
* 🕹️ Game Version  
* 📸 Screenshots if possible

Thanks for your message and wishing you a great day further! 🍭