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Issue affecting players in Brazil (Can't play due to laws in the region) ⚙🚨

LoFiGummy

Update: If you're getting a pop-up saying that you're blocked from playing the game due to laws in your region, please follow the instructions below.

Due to a new law, players in Brazil are required to verify their age on their chosen platform to be able to play certain games, to do this - you can change your settings for your device:

🤖 Google Play

To change the age on your Google account, you need to edit your birthday. Just sign in to your Google Account, click Personal info, select Birthday, and enter the correct date. Save your changes. You may have to verify your age with a credit card or ID.

Follow this link to get to the page.

🍎 Apple & iOS

Change your Apple age by updating your birthday in the settings. Go to Settings > [Your Name] > Personal Information. Tap your birthday, change it, and hit Done. If you cannot edit it, Screen Time might be blocking it. You can also update it online at the Apple Account Website.

Initial Announcement

Hello everyone, We’re aware that some players in Brazil are currently unable to access games made by King where you receive a pop-up saying that you're unable to play in your region due to certain laws. The game studios are currently investigating the issue, and we’ll share another update as soon as we know more. Thank you for your patience.

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LoFiGummy

Hey there everyone in this thread, we now have an update on this issue, please follow these steps below:

Due to a new law, players in Brazil are required to verify their age on their chosen platform to be able to play certain games, to do this - you can change your settings for your device:

🤖 Google Play

Follow this link to get to the page.

🍎 Apple & iOS

Tagging the players in this thread:

@karinadalp @joaopauloit @Mi2009 @monicadva @Raquelbrito

All comments

LoFiGummy

https://community.king.com/en/candy-crush-saga/discussion/comment/3565070#Comment_3565070

Hey there @joaopauloit, do you still get the same error message or did something change?

I would try to log out and back into the game if possible or check for updates as well to see if that helps.

joaopauloit

I followed the procedure, but it didn't solve the problem.

LoFiGummy

Hey there everyone in this thread, we now have an update on this issue, please follow these steps below:

Due to a new law, players in Brazil are required to verify their age on their chosen platform to be able to play certain games, to do this - you can change your settings for your device:

🤖 Google Play

Follow this link to get to the page.

🍎 Apple & iOS

Tagging the players in this thread:

@karinadalp @joaopauloit @Mi2009 @monicadva @Raquelbrito

LoFiGummy

You can find the general thread about this issue here where we will share more updates:

https://community.king.com/en/Mod-corner/discussion/589477/investigating-issue-affecting-players-in-brazil

LoFiGummy

Hey there @Mi2009, thank you for your message. This is a bug that we're currently investigating, you can follow the updates here:

https://community.king.com/en/Mod-corner/discussion/589477/investigating-issue-affecting-players-in-brazil

LoFiGummy

Hey there @joaopauloit, thank you for your message. This is a bug that we're currently investigating, you can follow the updates here:

https://community.king.com/en/Mod-corner/discussion/589477/investigating-issue-affecting-players-in-brazil

monicadva

O que está acontecendo com o candy crush? Alguém poderia dar alguma explicação?

Raquelbrito

Tenho 47 anos, e o candy me bloqueou dizendo que sou menor de idade kkkk

monicadva

Bora candy crush ou quem comanda esse jogo? Nós precisamos de alguma resposta. São 12 anos jogando.

Obrigada!

monicadva

Também estou com o mesmo problema. Alguém sabe como resolver? Também jogo há mais de 12 anos

joaopauloit

I'm having trouble accessing the service; the message indicates that regional policy blocks access for minors, but I am of legal age.

How do I update my date of birth?

joaopauloit

Estou com o mesmo problema

kiara_wael

Hello and welcome to our Community!

Thank you for joining us! We love chatting and helping out, but we do most of our conversations in English so more players can understand and join in.
Could you please re-post your question in English? That way, one of our friendly community members can jump in to assist you .

Tip: If you're looking for support, you can visit our Help Center which is available in your language!
Thanks for understanding and hope to hear back from you soon!

Mi2009

Não estou conseguindo entrar no meu jogo da a mensagem usuário bloqueado devido as leis da sua região, tenho 42 anos, não entendi.

kiara_wael

Hello and welcome to our Community!

Tip: If you're looking for support, you can visit our Help Center which is available in your language!
Thanks for understanding and hope to hear back from you soon!

joaopauloit

Estou com problemas de acesso, de acordo com a mensagem é política da região realizar o bloqueio para menores de idade, entretanto eu sou de maior.

Como atualizo a data de nascimento?

joaopauloit

Estou com o mesmo problema.

karinadalp

Apareceu uma mensagem de bloqueio:

Sentimos muito, você não pode acessar este jogo no momento devido as leis da sua região.

Tenho quase 40 anos kkk e jogo a mais de 10 anos