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Hello, I synced my candy crush account with my Facebook account in order to "save my progress". Immediately I did that, I lost 1500 gold bars. I contacted support and they referred me to this forum. How can I recover my lost gold bars please?
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Hi @NA90
I’m sorry this happened. Connecting your game to a Facebook or King account should help save your progress, and your Gold Bar balance.
Please reply directly to the latest message you received from Player Support and explain that the 1,500 Gold Bars went missing immediately after you connected your game to Facebook. This is important, as it helps clarify that the issue may be related to the account synchronization rather than a regular request for lost items.
If you have any screenshots showing your Gold Bar balance before the account was connected, please include those as well. They may help the support team investigate what happened.
We cannot restore Gold Bars from the Community, and I cannot promise what Player Support will be able to recover, but this case deserves another review.
I hope you're able to get all your Gold bars back. When some players had that glitch and it took us down to level one, I was one of the unlucky ones , and lost all my bars. I had over 4,000. I did reach out to Customer Care, and they were able to retrieve my progress, but only could give me 400 bars back. Good Luck, and hope you're able to get all or most bars back!
