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No New Levels Showing on Facebook - Edited by CM: Release is expected to arrive on Monday 27th July

mbb4917

Hello QueenB. I am the one that initially reported this yesterday.. I noticed how many people are having this issue. It is now 9 AM eastern time the next day there are still no new levels and I have tried everything. The last level showing is 22,805. I am enclosing a screenshot.

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QueenB

Hi @mbb4917 and everyone,

Thank you for your patience while I checked this with the team.

There was an issue with this week’s level release on Facebook Instant Games, which unfortunately meant the latest levels were not released as planned. The missing levels are now expected to arrive with the next release on Monday.

We’re sorry for the inconvenience, and we really appreciate you taking the time to report it.

In the meantime, if you have access to a mobile device, you should still be able to continue playing there. Once the new levels become available on Facebook, your progress should sync across, as long as you’re logged in with the same account.

kiara_wael

Hi and Welcome to the Community

Yesterday there was a little delay for players who played on Facebook, Hopefully now a new level will come out. Please also check this page Here

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mbb4917

hello! When I reported this earlier, I believe I was the only one reporting. When playing Candy Crush Saga through Facebook no new levels are showing as of today. Someone on a MacBook reported it. I am on a surface and reported it and two other others reported it. You mentioned earlier it was not widespread. I’m guessing many others just haven’t reported it yet and are waiting for the new levels to show up. It is now 1:15 PM Eastern time still no new levels with others reporting same. Thank you!

cookiemae

@QueenB its 12:58 where I live. I have no new levels on Facebook.

QueenB

https://community.king.com/en/candy-crush-saga/discussion/comment/3569535#Comment_3569535

Thanks for confirming that you’re playing through Facebook @mbb4917

New levels were released today, and the latest available level should be 22,865 across all supported platforms, including Facebook. Since everything is updated on your Surface, it may simply take a little longer for the new levels to appear there.

I’m not currently seeing any wider issue reported, but I’ll keep an eye out in case more players experience the same thing.

In the meantime, you can continue playing on your iPhone. As long as you’re signed in with the same account on both devices, your progress should sync back to Facebook once the new levels become available there.

QueenB

Hi @hanansjsa

What is the latest level that your game is showing and you're playing on Facebook correct?

hanansjsa

I don't see new levels on my MacBook for candy crush, how do I update it?

mbb4917

hello! Thank you for responding. On another post, someone else mentioned they are having the exact same issue. They said they believe it may be on the Facebook platform. I’m using the Facebook platform on my surface device. I’ve been using it for many many years. Everything is updated on the surface. I’m

QueenB

Hi @mbb4917

Could you please let us know the exact Surface model you’re using, along with your Windows version and Candy Crush Saga app version? You can also check the Microsoft Store to make sure there isn’t a game update waiting to be installed.

Since your progress and the new levels are appearing correctly on your iPhone, this may be related to the app version or update on the Surface device. Please let us know what you find, and whether the levels appear after checking for updates.

jeanp8

I don't have new levels either on my facebook format. They are showing on my iphone also. Must be an issue with the facebook platform. It went back to a new star tournament. It upsets me because I"ve now lost the lead in the ice cream quest because there's nothing to play that counts for it!

mbb4917

Hello! There are no new Levels on my Windows Surface Device this morning, yet they have been there on my Iphone since approx. 8 am. The last level on my Surface is 22805. I have rebooted, and done everything I can think of. Anyone else having this issue?

PLEASE HELP!

mbb4917

Hello, this morning, when I launched Candy Crush Saga on my Windows Surface Device that I play on every day, it will not load any new Levels. The last level is 22805. I've done everything I can think of. Rebooted, etc. Yet I have the new levels on my iphone Anyone else having this issue? Can someone please advise?

Thanks!