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Candy Crush Saga on facebook has shrunk - Edited by CM: (Under Investigation)!

voddydebs

Why do you have to keep making stupid changes, the screen size has now halved, please can somebody tell me how I can revert back to the larger size as now not pleasant to play it, I have been playing it for many years now and this has got to be the worst

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QueenB

https://community.king.com/en/candy-crush-saga/discussion/590090/candy-crush-saga-on-facebook-has-shrunk

https://community.king.com/en/candy-crush-saga/discussion/comment/3569794#Comment_3569794

https://community.king.com/en/candy-crush-saga/discussion/comment/3570239#Comment_3570239

Hi everyone,

Thank you for your patience while I checked these Facebook display issues with the team.

If your game appears too small or does not fit the screen properly, this seems to be affecting players using smaller screen resolutions. The team has prepared a change to address this.

If the full-screen option is missing, the team has identified a possible Facebook configuration issue and is still investigating and testing a solution before making any changes.

We do not have a confirmed date for either update yet, but both issues are being looked into.

Thank you to everyone who reported them and shared screenshots 🙏

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stevef79

I play on my desktop computer. The same thing happened to me about a week aga. No more full-screen button at the top right corner of the Candy Crush screen. There was some kind of pop-up about a week ago, that required an answer to get out of it. Can't remember what it was for, although I'm sure I tried to answer so that nothing would change. After that event, the full-screen button was gone so I couldn't enlarge the view as I'd done for years. The Candy Crush screen is too small to comfortably play as it is. My work-around has been to click on the 3 horizontal dots menu at the top right of the screen for browser settings and change the "zoom" feature to full-screen.

FTastic1

I have the same issue since yesterday! I hope they can sort it soon as it is rather annoying the way it is now!

QueenB

https://community.king.com/en/candy-crush-saga/discussion/590090/candy-crush-saga-on-facebook-has-shrunk

https://community.king.com/en/candy-crush-saga/discussion/comment/3569794#Comment_3569794

https://community.king.com/en/candy-crush-saga/discussion/comment/3570239#Comment_3570239

Hi everyone,

Thank you for your patience while I checked these Facebook display issues with the team.

If your game appears too small or does not fit the screen properly, this seems to be affecting players using smaller screen resolutions. The team has prepared a change to address this.

If the full-screen option is missing, the team has identified a possible Facebook configuration issue and is still investigating and testing a solution before making any changes.

We do not have a confirmed date for either update yet, but both issues are being looked into.

Thank you to everyone who reported them and shared screenshots 🙏

PJRich897

I use firefox on a mac pro with sequoia., alos the game keeps asking for terms to be accepted, the music comes back on, items in chocolate box are not save, lives wont download, but will reload 5 when you exit and reenter game, flashing background is anoying.

KamiJ

I know! You can't go full screen anymore. Why do they keep updating and making it worse?

kiara_wael

Hi and Welcome to the Community

Thank you for reporting, Is the screen size and are you play on Facebook ?

paulgt

what happened to the size of the game. it is really hard to play

voddydebs

IMG_5843.JPG

It changed overnight, I am using wondows 11 on Chrome and no button to full size the screen. I have also tried enlarging the screen in settings on chrome but nothing happens

QueenB

Hi @voddydebs

I’m sorry to hear the game display has changed for you.

To help us understand what you’re seeing, could you please share a screenshot of the entire screen, not just the game area? That will help us see how the game is displaying on Facebook in your browser.

Could you also let us know:

when you first noticed the screen size change
which browser you’re using, for example Chrome, Edge, Firefox, Safari, or another one
whether the full-screen button is missing for you

Thank you!

QueenB

https://community.king.com/en/candy-crush-saga/discussion/comment/3569794#Comment_3569794

Hi @Ginger_Biatch

Thank you for the screenshot and for checking different browsers.

Just so I understand what you’re seeing correctly: did you share this screenshot mainly to show that the full-screen button is missing, or is this actually the full view you now get when you open the game?

From the screenshot, I can’t tell if the bottom part of the game is also missing. Are you able to see the bottom menu bar in the game, where the different tabs/buttons normally appear, or is that part cut off for you?

HM100

That's been years since Landscape is out on Candy Crush Saga and the next game game to do this is Farm Heroes Saga.

For me, I got used to Portrait anyways as other games have no landscape (Or they appear pillarboxed portrait)

Lorrainegauci

I agree. Not having full screen on my laptop sucks. It's definitely hard to play.

Mitch222

i know the intention was to support phone users but for those of us using laptops, the new small screen is unusable. Honestly it sucks. Please allow the option to select full size for those users wanting the full screen. If not, you may lose me as a player. It's very frustrating.

Ginger_Biatch

I'm having the same issue. The 'full screen' that is usually on the top right is no longer there.

**Edited to add, I use it through Facebook and have tried Firefox, Edge and Opera and they are all the same

QueenB

Hi @PJRich897

Sorry you’re experiencing so many issues while playing on your laptop.

Could you please share a screenshot showing how the game looks when it won’t display in full screen? Also, are you playing through Facebook in a web browser, or through the Candy Crush Saga app for Windows?

It would also help if you could tell us:

Which browser you use, if you play through Facebook
Your Candy Crush Saga app version, if you use the Windows app

The more details you can provide, the easier it will be for us to understand what is happening and check this with the game team.

PJRich897

game won't go full screen while playing on laptop, music keeps coming on when ever reentering game, play game use up all lives exit game and get 5 lives, flashing of background when a good play is done could cause seizures in some people, every time reenter game have to keep accepting terms of service.