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so I got the circle of doom and then it obviously dropped me out of the game and I lost progress as I had “lost” a level.
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Hi there, welcome to our Community @TeeWills
I’m sorry you had an issue trying to purchase Extra Moves when you needed them the most. I will gladly assist you with this.
There’s no need to worry though as our Player Support already credited your account with 20 Gold Bars which are ready and waiting for you the next time you open the game.
I’d also like to give you a small suggestion to avoid this type of technical issue from happening again.
We have investigated previous cases like yours, and this issue when purchasing Extra Moves often depends on the mobile connection a player has while playing.
Therefore, we strongly recommend having a stable and strong internet connection, making sure your game app is correctly updated to the latest version, and if you do occasionally purchase Extra Moves, then it’s always better to make sure you have sufficient Gold Bars before starting a level to avoid any potential issues purchasing them at the end.
If you need to purchase the Gold Bars in order to then purchase Extra Moves, occasional connection issues may prevent the purchase going through successfully. When you have come so close to finishing the level this can be greatly frustrating if you can't then use them.
So if you have the Gold Bars already ready and waiting in your account, the chances that you'll encounter an issue when buying the Extra Moves become smaller.
With that said, I appreciate this may not be the most satisfactory reply and rest assured I've passed your comments onto our Technical team.
Should you have any other issues or questions, I would be glad to assist you with them as well! Have a great day.
