Candy Crush Saga

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Why isn't my profile picture showing up and level numbers above what I'm playing

Hello

I'm not seeing my profile pic and not getting rewards. It keeps telling me to connect to internet. I am connected.

Thanks!

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Mary_Beth_Schutt

I'm still working on this problem. I've cleared my cookies and cache. I'm still trying get my boosters. I'm stuck...

Khaos

Hey @Mary_Beth_Schutt, there's a thread at the top of this forum that may help you. Here's the link https://community.king.com/en/candy-crush-saga/discussion/255530/not-getting-your-rewards-daily-spinning-wheel-not-giving-you-the-prizes#latest

Mary_Beth_Schutt

Also, I see my profile picture now, but no booster awards for signing in each day have been given to me for quite some time. Maybe a couple weeks. I can't say for sure. And I can't see my mail in the game. When I did see my mail, it said I had to hook up to the internet to reply. I am home at my own WiFi which I've never had a problem connecting to.

I'm on an iPad Samsung device.

Thanks again!

Mary_Beth_Schutt

Hello.

I'm hooked up to Wi-Fi through a router with other devices that use the Wi-Fi.

Thanks

mercerik

@Mary_Beth_Schutt

Hi Mary Beth! Welcome to King Community!

What device are you using and how do you connect to the internet? Are you directly connected to a Modem thru your PC or is your Modem connected to a Router providing Wi-Fi connections to that device and to several other devices?

Please let me know!

Thanks!

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mercerik

Mary_Beth_Schutt

Hello.

I'm hooked up to Wi-Fi through a router with other devices that use the Wi-Fi.

Thanks

Mary_Beth_Schutt

Khaos

Mary_Beth_Schutt

I'm still working on this problem. I've cleared my cookies and cache. I'm still trying get my boosters. I'm stuck...

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