Candy Crush Support Care requested

Question

Yesterday morning I purchased 100 Gold Bars ( Buy an item and get 8 lives free) for $21.20, the game gave me a problem with a processing message   (something went wrong)  and the transaction didn't occur even though the payment was made. Could you please look into and correct this for me please and advise.

User ID 1499619116

I e-mailed customer support 5 times with pics of the payments & confirmation and have received no satisfactory answer or updates on my situation. I can't continue to move forward in playing as the levels demand more and more to use gold bars to complete levels.

Is there an alternate way to contact Candy Saga customer support system or obtain a reply?

QueenB · Answer

Hi @LilWheels

I’m sorry you’ve had to contact Player Support several times about this.

Unfortunately, we’re not able to investigate purchases or add missing items from here in the Community. I’ve flagged your case with the Player Support team and asked them to take another look at it.

Please keep an eye on your email, including your spam or junk folder, for their reply.

christinewupp · Answer

@QueenB might be able to help you here. For future reference: Player Support will only ever send automated messages at the weekends. You need to take a note of the ticket number but any replies need to be to that original email. Don't create new tickets by repeating the process. If you could post the ticket number here that will help King staff in this forum to find your ticket and check your game.