My game 13977 froze

Question

This discussion was created from comments split from: How do i send messages to friends?.

QueenB · Answer

https://community.king.com/en/candy-crush-saga/discussion/comment/3574820#Comment_3574820

Hi @mollielowe ,

I’m really sorry this happened. I know it’s frustrating to lose your Super Bomb and your progress in both races after the game freezes.

Could you tell us a little more about what happened on Level 13 977? Did the game simply become completely stuck, or did it freeze after any special candies or boosters were activated?

It would also help to know:

* How many times have you tried the level?
* Does it freeze every time, or was this the first time?
* At roughly what point in the level does it happen?

The more details you can share, the easier it will be for us to understand what may have happened and report it if needed.

mollielowe · Answer

My game 13977 froze and I lost my super bomb and my progress with the race and the gold race. Mollie