Primark advert won’t close?

Question

whenever I get the Primark advert for a boost or fir extra moves, it won’t shut down, so I have to shut the app and go back in again usually meaning I lose a life.

anyone else having issues??

pomygirl · Answer

I get the same problem with a different advert. Fed up with it, being going on for weeks!

kiara_wael · Answer

Hi and Welcome to the Community

Thank you for reporting, In the meantime here are a few things you can try that may help resolve the problem temporarily:

* Restart your device
* Clear your app cache (if your device allows it)
* Make sure your game app is updated to the latest version
* Try logging out of your King or Facebook account in the game, then log back in again

and We have prepared some steps here on how to report Ads to our Player Support Team so they can have a look.

CurtisyM · Answer

Hi there @welshygal! 👋

I hope you’re doing well.

I’m sorry to hear you’re having tech issues with this specific ad. 😕

Having more information on the advert will help us speed up your report, so in case you encounter the advert again, please try to gather the information below and get back to us:

* The name of the game where the ad appeared 
* The day and time you saw the ad 
* The country you’re playing from 
* The type of ad (video or static image) 
* A screenshot of the ad 
* The name of the company or brand featured, and any links (if possible) 
* Your Player ID or Facebook ID (if you haven’t shared this already)

Thanks in advance and have a great day! 🍭