Freezing then crashing

Question

I am so not happy about this ongoing situation. It seems to happen every time I have a strong booster and winning the race or level, it happens. Same situation every time different levels and different days, also happened in candy crush soda. Please fix this ASAP please

QueenB · Answer

Thanks for jumping in @PummyRaj 🙏

@Dada1226 if you're noticing that the game is crashing when you activate or use the Color Bombs, let me know what is your Game ID as well as I would like to pass this on to the team to look in to 🤔

PummyRaj · Answer

Hello @Dada1226🤗 Hearty Welcome back to the King Community!

I am very sorry to hear that you are experiencing an issue in your game!

Which device are you using to play the game?  And, if you are using a mobile device, which version of the game App do you have right now?

Are you experiencing this freezing & crashing when you activate only the Color Bomb booster?  Is it the "Super" color bomb OR regular color bomb also causing this issue?

Can you please check if this is happening in old levels as well?

Hope to hear from you soon and discuss further!🍫