Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support - Stuck or having an issue? Ask a question and get help from other players!
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
This is your chill zone! Talk about anything thatβs not Candy-related with other Candy players!.
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
I'm deepe into the 17,000's, but the game has sent me back to level 1. What gives?
Sign in or register to leave a comment and join the conversation.
Hello @MarilynMcQπ€ Welcome to the King Community!
I am sorry to hear that you lost your game progress!
When did this happen? Which device are you using to play the game? Did you make sure that you are logged into the game through your regular account (Facebook or King account)?
If you are logged in but still finding yourself at level # 1, please tryπ log out of the game β wait for few minutes and log back in β if you still didn't get your progress back, play a level and finish it (win or lose - does not matter) β now, go back to the map again and check if the progress is back!
Please let me know how it goes and we will go from there!