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Hi, sorry to hear you’re having issues with your progress.
I’m replying in English because we handle the Community in English.
Unfortunately, we’re not able to handle lost progress here in the Community, but I’m sharing this Help Center article in Portuguese, which may help guide you through the next steps.
If you still need help after that, please contact Player Support through the Help Center and explain what happened.
Boa noite como eu recupero o meu progresso e o meu nível do jogo eu preciso que me devolver.
