Wins not totaling

Question

When the game week reset last night, I’ve been playing and moving levels with wins but they aren’t counting for the weekly total wins?  Still had me at zero

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PummyRaj · Answer

https://community.king.com/en/candy-crush-saga/discussion/comment/3581715#Comment_3581715

Hello @floyd49🤗 Good Morning / Good Afternoon!🌞

Thank you for trying the troubleshooting steps and replying back!

But, I am very sorry to hear that you have reinstalled the game as well!😕  Usually, that step is advised only as a last resort - that too for crashing issues!!  Because, reinstallation results in losing all your stored boosters & saved lives!

Our Community In-charge has asked for:👇

* A screenshot of your current game map;
* A screenshot of your Weekly Race;
* Screenshot of your game map after you played few levels or an episode (whichever you prefer);
* Another screenshot of the Weekly Race;

** These screenshots prove the glitch of your Weekly Race to send it to the Game team.

They also need your Game ID number.  Do you know how to find it?

Will talk soon!

floyd49 · Answer

@CaramelKat  thank you for the response. I’ve done the restarting game, logged out and in. I’m on good wifi. I just tried offloading app and reinstalling. Just beat another level and I’m still at zero wins for the weekly total. I’ve probably done 40-50 for the week so far but nothing

CaramelKat · Answer

Hi @floyd49! Just a quick reminder that only new levels count towards your weekly total wins. If you're already playing new levels and they still aren't being counted, please try the troubleshooting steps below to see if that helps:

Restart the Game: Sometimes, restarting the game can fix temporary glitches.

Ensure a stable internet connection (or switch between Wi-Fi and mobile data).

Go to Settings > General > iPhone Storage > The game > Offload App.