Still getting problems with no rewards and blacking out

jeanjalon · May 2019

Last week part of candy crush saga was turning black, maybe the icons or the score panel I was not getting any rewards.i am using an iPad Pro ios12.3 with 39gb of memory. It appeared to correct itself but very quickly the same problem is occurring.

Jesús_Jesusete · May 2019

Para participar en los juegos en que recuadro hay que responder ?

Jesús_Jesusete · May 2019

45 puntos

Image: https://us.v-cdn.net/6030983/uploads/editor/bq/qj3687a26zmv.png

Sukanta_Biswas · May 2019

Hello Jesús_Jesusete

I just wanted to drop you a quick message to say thank you for joining the King community forum 🙏🏻

Please remember, community only allow English. must edit and change language. you can use Google Translate. Everyone can understand or read your statement. That's why only this language has been selected.
Thank you

@jeanjalon please check your app and device update

Update device software If there is a software glitch, you can get rid of it by installing the latest software version. A new version will improve the overall performance of your device and its security and it will also bring bug fixes. If you didn’t enable automatic updates on your device, you can see if there is an update manually

Touch Settings.

Scroll to and touch General.

Touch Software Update.

If an update is available, touch Download and Install.

Read the terms and conditions and touch Agree.

Touch Agree.

Wait for the update to download.

Your Apple device will restart to complete the update.
Show me a screenshot where you did not get rewards.

Jesús_Jesusete · May 2019

Thanks for the warning

Sukanta_Biswas · May 2019

Jesús_Jesusete
This is not a warning

You are always welcomed 🙏🏻

Still getting problems with no rewards and blacking out

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