Lost level

sabaashouri · May 2019

Hi
I had king account but now when I enter with my mail it's show level 1 but I was in level 1867!!!!!

firebombmarkus · May 2019

Hi @sabaashouri and welcome to our adorable Community 😊 I am sorry this happened to you. Please follow the instructions on the link below and you will see how to get your progress back.

https://community.king.com/en/candy-crush-saga/discussion/246151/how-to-get-your-level-and-progress-back

I hope this will help you. Let me know if you need assistance. Have a wonderful day 🤗

sabaashouri · May 2019

Thanks for your consideration but it won't help, I can't see my profile it's seemed the game now me as a beginner do u now the way that L could find my old game?

firebombmarkus · May 2019

Hi again @sabaashouri I will ask you to fill in the support form here https://soporto.king.com/contact

Please make sure that you are choosing the correct game (Candy Crush Saga), topic (Problems with my game) and subtopic ( Game didn't save) like on the picture below.

Once you fill in the support form you will receive an automated email message which you need to reply to in order for the support team to reach you. Thank you for your understanding. Have a wonderful day 🤗

Lost level

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