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No possibility to watch commercial Videos anymore
kaisimilia
Posts: 2
Level 1
in Support
Hello,
suddenly there is no option to watch commercials anymore. I am connected to Facebook and used to have the option to watch a video for extra booster or lives and so on. From one day to the other this was not not available anymore.
The option for personalized advertisements in "My Account" Options is greyed out and i cant switch it on. I already reinstalled the game - and lost some booster in the progress.
I am using a Huawei P9 Lite phone with Android 7.0.
What can I do to get it back?
suddenly there is no option to watch commercials anymore. I am connected to Facebook and used to have the option to watch a video for extra booster or lives and so on. From one day to the other this was not not available anymore.
The option for personalized advertisements in "My Account" Options is greyed out and i cant switch it on. I already reinstalled the game - and lost some booster in the progress.
I am using a Huawei P9 Lite phone with Android 7.0.
What can I do to get it back?
Best Answer
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Hi @Paua, the test groups don't have anything to do with winning the jackpot. I have only won it once and have played for years. About your friends having different features, yes, we all have different versions. I haven't had the video for extra lives yet. Here's a post that will explain it https://community.king.com/en/candy-crush-saga/discussion/246103/why-dont-i-have-this-new-challenge-but-my-friend-does#latest
You are welcome @kaisimilia.
Answers
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Thx, for the info. I thought this was included in CandyCrush in general since I got the feature since I reinstalled CandyCrush a few weeks ago and it made made things much more satisfiing as I was starting every Level with at least one booster. A pitty it is only temporary. This will make me uninstall it again.
Thank you for your quick reply. -
Could this be why I never get the jackpot and have never seen a video to get extra lives? Because I'm in a different group? I've been playing CC since 2012 ( love this game) but wonder why my friends seem to get certain things like the ads and jackpot and I don't.
Curious to know more about CC players being in different groups too.
Thanks
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Hi @Paua, the test groups don't have anything to do with winning the jackpot. I have only won it once and have played for years. About your friends having different features, yes, we all have different versions. I haven't had the video for extra lives yet. Here's a post that will explain it https://community.king.com/en/candy-crush-saga/discussion/246103/why-dont-i-have-this-new-challenge-but-my-friend-does#latest
You are welcome @kaisimilia. -
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@mmiller404 we don't know what groups we are in. They select players to test new features. Just like with the sugar drops, I still have them but others don't. If they take a feature away, you should be getting something new. Here's the info about it https://community.king.com/en/candy-crush-saga/discussion/246103/why-dont-i-have-this-new-challenge-but-my-friend-does#latest
