How do I get retrieve my account and my level

Hello @Lizzy1829
I just wanted to drop you a quick message to say thank you for joining the King community forum 🙏🏻

You first have to install Facebook and Game App in new device. Login to Facebook, then click the link below to connect the game to Facebook.
https://community.king.com/en/candy-crush-saga/discussion/246151/how-to-get-your-level-and-progress-back

I hope I was able to provide some clarity for you, and if there is any other question or concern that I could assist you with, please do not hesitate to reach back out to me!

Thanks for this idea 💯