Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Lost goodies

Hi, while playing phone froze and rebooted, once I went back in I had lost all my goodies and rank. I was on rank 89 and had 100+ of all goodies. Had 2 ufo's,2 striped brush and 2 party booster. Please help

Accepted answers

All comments

Sukanta_Biswas

@noha
If there is an Android, check out more.

Free Up Storage Space

To make enough room for the wanted apps, there are two options: delete files from device or move the files to SD card. You can remove some useless apps, old photos, videos and songs to free up space. Or move unnecessary apps to SD card: go Settings > Apps or Application manager > select one app > choose Move to SD card option.

Clear App Cache

It will help you delete the unnecessary app cache that causes the crash. Go to Settings > Apps/Application manager > Choose the app candy crush saga > Tap Clear cache option.

Make Sure Stable Internet Connection

The slow or unstable network connection can also lead to app crashes on Android.

Read here more about it. https://community.king.com/en/blog/discussion/250219/having-problems-with-your-game-crashing-or-loading-on-mobile#latest

noha

I had the same issue 2 days ago
The game just froze and when i restarted it,i lost all my boosters and powerups except for my gold.
I didn't have any problem with my phone it's updated,the game is updated and battery charged.
Everything worked perfectly!

noha

Meteor said:

The same thing just happened to me. The app asked me to update to the newest version. After the update finished, i logged in to find all of my boosters missing. It might be a good idea for King to sync boosters so that players who pay money for them don't lose them.

Sukanta_Biswas said:

Hello @NazH
I just wanted to drop you a quick message to say thank you for joining the King community forum 🙏🏻

We are sorry for your problem. In the case of Android or iphones, boosters are stored in device memory. you can't moved or synced them. and by the game freezing, crashing or uninstall you will lose them permanently. which not returnable.
King team has not yet launched Booster Sync for these devices. So you may have to face this problem.

Here are some tips for not facing this kind of problem in the future,

Make your device software auto update.
Make your app auto update.
Don't open game when battery below 25%
Don't accept incoming call when you playing this game.
Close all background running app before start this game.
Make free device internal memory up to 2 GB
I hope I was able to provide some clarity for you, and if there is any other question or concern that I could assist you with, please do not hesitate to reach back out to me!

Sukanta_Biswas

@Meteor
Our friend @Khaos has already made a request about it. You can contribute by voting.
https://community.king.com/en/candy-crush-saga/discussion/254459/losing-boosters-on-reinstalling-the-app#latest

Meteor

The same thing just happened to me. The app asked me to update to the newest version. After the update finished, i logged in to find all of my boosters missing. It might be a good idea for King to sync boosters so that players who pay money for them don't lose them.

Sukanta_Biswas

Hello @NazH
I just wanted to drop you a quick message to say thank you for joining the King community forum 🙏🏻

We are sorry for your problem. In the case of Android or iphones, boosters are stored in device memory. you can't moved or synced them. and by the game freezing, crashing or uninstall you will lose them permanently. which not returnable.
King team has not yet launched Booster Sync for these devices. So you may have to face this problem.

Here are some tips for not facing this kind of problem in the future,

Make your device software auto update.

Make your app auto update.

Don't open game when battery below 25%

Don't accept incoming call when you playing this game.

Close all background running app before start this game.

Make free device internal memory up to 2 GB

I hope I was able to provide some clarity for you, and if there is any other question or concern that I could assist you with, please do not hesitate to reach back out to me!

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

All comments

Sukanta_Biswas

Here are some tips for not facing this kind of problem in the future,

Make your device software auto update.

Make your app auto update.

Don't open game when battery below 25%

Don't accept incoming call when you playing this game.

Close all background running app before start this game.

Make free device internal memory up to 2 GB

I hope I was able to provide some clarity for you, and if there is any other question or concern that I could assist you with, please do not hesitate to reach back out to me!

Meteor

Sukanta_Biswas

noha

Meteor said:

The same thing just happened to me. The app asked me to update to the newest version. After the update finished, i logged in to find all of my boosters missing. It might be a good idea for King to sync boosters so that players who pay money for them don't lose them.

Sukanta_Biswas said:

Hello @NazH
I just wanted to drop you a quick message to say thank you for joining the King community forum 🙏🏻

We are sorry for your problem. In the case of Android or iphones, boosters are stored in device memory. you can't moved or synced them. and by the game freezing, crashing or uninstall you will lose them permanently. which not returnable.
King team has not yet launched Booster Sync for these devices. So you may have to face this problem.

Here are some tips for not facing this kind of problem in the future,

Make your device software auto update.
Make your app auto update.
Don't open game when battery below 25%
Don't accept incoming call when you playing this game.
Close all background running app before start this game.
Make free device internal memory up to 2 GB
I hope I was able to provide some clarity for you, and if there is any other question or concern that I could assist you with, please do not hesitate to reach back out to me!

noha

Sukanta_Biswas

@noha
If there is an Android, check out more.

Free Up Storage Space

Clear App Cache

It will help you delete the unnecessary app cache that causes the crash. Go to Settings > Apps/Application manager > Choose the app candy crush saga > Tap Clear cache option.

Make Sure Stable Internet Connection

The slow or unstable network connection can also lead to app crashes on Android.

Read here more about it. https://community.king.com/en/blog/discussion/250219/having-problems-with-your-game-crashing-or-loading-on-mobile#latest

Level help
Hello community king please help me clear the level my level is 18453 is very hard I have no option please request you help me or some gold gave me please reply the answer
Gold bars spent in music chal
Will I get back all the gold bars i spent to win the music challenge I didn't get the reward for?
Unwrapped
how do I access my unwrapped info
Episode race
I am on level 18022, and just won an episode race, but wasn’t given my gold bars. It shows in my information that I won, but the 25 gold bars aren’t there.
Vanilla
What is vanilla?

Welcome! 👋

New here? Sign in or create an account to join the fun.

Quick Links

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Recent Announcements

⛔ Under investigation: Music event disappeared
The event had 1 day left and just disappeared! I was so close to the finish. Make it right please. Also, you can't chat with the bot on the help center of the app on Android, the bottom screen function buttons cover the text field and you can't click on it to start typing.
🎥 Why don't I see video ads in my game? Here’s what you need to know!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
⛔ Under Investigation: Episode Race counter isn’t advancing and my progress is not syncing
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…