New phone lost everything

yoopernurse · June 2019

help! I finally caved and got a new iPhone, signed in to candy crush via Facebook as I was told I’d keep all my lives and boosters that way and guess what? They’re all gone!! All of them and I’m over level 4100. Please help, how do I get them back ??

Sukanta_Biswas · June 2019

Hello @yoopernurse

I just wanted to drop you a quick message to say thank you for joining the King community forum 🙏🏻
Booster's is stored on device memory in Android or iphone. This stored booster is not synchronized with the server. At this moment you can sync the Gold Bar's and your Levels.

yoopernurse · June 2019

so you’re saying I can’t get anything back??!! This is devastating! I’ve lost multiple boosters and over 1,000 lives!!!!!

Khaos · June 2019

@yoopernurse in the ideas section of this forum is a topic for syncing boosters to the game so this doesn't happen. Please vote and hopefully it will be implemented. Here's the link https://community.king.com/en/candy-crush-saga/discussion/254459/losing-boosters-on-reinstalling-the-app#latest

New phone lost everything

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