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where is tec support?

Lynn_AllenLynn_Allen Posts: 19 Level 2
It has now been over a week, with still no tickets or lives. Nor have I heard anything about when this problem will be fixed.I am slowly drifting away from this game, primarily they do not want to maintain it.So when will the game be up and running before all this mess?


  • mercerikmercerik Posts: 3,279 Legend
    edited June 2019

    Hi again, Lynn!

    Do you remember your posting titled "lack of tickets" on June 7? Here is the link: https://community.king.com/en/candy-crush-saga/discussion/comment/385134#Comment_385134 
    I responded on the same day but you did not get back to me. My memory is good because I remember your name looking at today's Unanswered Questions. If you keep on creating New Threads each time you come here, you won't get what you came here for and will never get your issue resolved. Please go back to your Original Posting, respond to my question and see what other players comments on your inquiry! This is what this Community is for.


    A Thing Of Beauty Is A Joy Forever
    - John Keats

    Welcome To My Backyard!

    Life is a circle of happiness, sadness, hard times and good times. 
    If you are going through hard times, have faith that good times are on the way. 
  • KhaosKhaos Posts: 523 Level 5
    Hi @Lynn_Allen, please keep in mind that not everyone here trying to help are the actual Superstar volunteers or the moderators. Members try to help when we can. 

    The country these games are developed in are on a long holiday weekend. It will be at least Tuesday before we possibly get an answer. I hope it's resolved soon. 🤞

  • Sukanta_BiswasSukanta_Biswas Posts: 15,487 Superstar
    Hello @Lynn_Allen
    I just wanted to drop you a quick message to say thank you for joining the King community forum 🙏🏻

    I hope you have playing this game through the browser on the Kingdom platform. n fact it is an old platform and there is no new features updated in the game. And King is not working on that platform. In the old game, the ticket was prevalent for unlocking episodes. But in the present, these options are not active in game. But it still available on old kingdom platform.
    Anyway, we heard there was some problem that you described.And we already reported it. But we have no information about when this problem can be solved.

    The problem will surely be solved, but you have to be patient  B)

    Have you passed 1000 levels in Candy Crush Saga?
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  • Keith_MosbyKeith_Mosby Posts: 2 New Bee
    I didn't received my gold bars and claim reward for candy crush!!
  • Keith_MosbyKeith_Mosby Posts: 2 New Bee
    Hi gain. I haven't received my gold bars and claim reward for candy crush!!
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