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system crash

Roberta_Lehrman
Roberta_Lehrman Posts: 10

Level 2
edited June 2019 in Support
after each game played...system crashes with a picture of a dog (?) from your support saying sorry -you have experienced an error that we are working hard to fix..try again in a moment,,.it's been  two days...when will this get fixed...really annoying....I need to reload game each time...

Answers

  • bearwithme
    bearwithme Posts: 16,706
    @Roberta_Lehrman - welcome to the community!  Are you playing on a PC?  Several other players have reported having problems loading Candy Crush Saga.  I have asked the community moderator about this problem (Candy Crush Soda had some similar problems and it turned out it was a problem with their servers).  Keep checking this thread for updates.  Thank you for your patience.
  • mercerik
    mercerik Posts: 3,617
    Roberta_Lehrman said:
    after each game played...system crashes with a picture of a dog (?) from your support saying sorry -you have experienced an error that we are working hard to fix..try again in a moment,,.it's been  two days...when will this get fixed...really annoying....I need to reload game each time...

    @Roberta_Lehrman

    Hi Roberta! Welcome to the Community!

    Can you tell me what Operating System you have running in your Computer? Is it Windows 10? 

    Please let me know!

    Thanks!
  • Roberta_Lehrman
    Roberta_Lehrman Posts: 10

    Level 2
    I have a HP chromebook x360...looks like it has a chrome OS operating system...
  • mercerik
    mercerik Posts: 3,617
    edited June 2019
    @Roberta_Lehrman

    I checked articles online about Chromebooks and its Operating System.  It is a Laptop running the Linux-based Chrome OS as its Operating System. These devices are primarily used to perform a variety of tasks using the Google Chrome browser, with most applications and data residing in the Cloud rather than on the machine itself.  


       
    From what it looks like, Chromebook is prone to crashing. Here is the site that can help you troubleshoot it: https://www.howtogeek.com/135300/how-to-troubleshoot-google-chrome-crashes/
    You can also visit Chromebook Help at this link: https://support.google.com/chromebook/answer/177889?hl=en

    If this Laptop is still under Warranty, it is best that you contact HP Support since it is an HP Brand. HP Support can access your computer remotely and fix it for you.
    Here is the link: https://support.hp.com/us-en
    If that is my Laptop, I wouldn't go anywhere else but contact HP Support. 

    Hopefully all these answer your questions! Please click on "Yes" that I did!

    Thanks!


  • Roberta_Lehrman
    Roberta_Lehrman Posts: 10

    Level 2
    same problem on our PC which has a windows OS...looks like more a problem with candy crush!
  • mercerik
    mercerik Posts: 3,617
    Roberta_Lehrman said:
    same problem on our PC which has a windows OS...looks like more a problem with candy crush!
    @Roberta_Lehrman

    Windows 10 is the only Operating System that Meets the System Requirements to run Candy Crush Saga App. Is your Operating System Windows 10 or is it Windows 7?

    Here is the link to the Microsoft Store: https://www.microsoft.com/en-us/p/candy-crush-saga/9nblggh18846?activetab=pivot%3Aregionofsystemrequirementstab

    Here is the ScreenShot from the Microsoft Store:



    Please let me know!

    Thanks!
  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,932
    Hello guys
    I noticed it was a problem for facebook. Not only you, many are facing this problem. This is a temporary problem. Keep a little patience, hopefully it will be resolved very soon.
  • Roberta_Lehrman
    Roberta_Lehrman Posts: 10

    Level 2
    I've had the problem for over a week...how much longer do you think it will take?  

Hey! Would you like to give us your opinion?

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