Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Bonus videos

I made a purchase a few months back, and since then I have not received any bonus videos. I did not notice it until a friend pointed it out to me the other day because the same thing happened to her boyfriend. why is that?

Accepted answers

All comments

Romansturgis

I also beg to differ. I perched for the very first time about 2 weeks ago and have not had a single video since. Ready to delete the game. I think that is really crappy. My husband also plays and did not purchase and he gets the option nearly every game.

mercerik

beeazkush said:

I beg to differ.. I've been playing this game since it very first came out.. And never one time before i made my purchase die i not been a bonus video. I make a purchase and it's gone. Your response is disappointing and it's all based on social status and that's wrong.. everyone is entitled to those videos and if it is a random group that's not right either because that's cheating if it's not distributed equally

beeazkush said:

I use my fone i don't have a laptop so no i don't think you understand either

@beeazkush

Just so you know, I am a player like you. I don't work for King. Before I joined this Community early this year, I didn't know that there were Test Groups. I don't blame you for being disappointed. You have the right to be. I would be if I were in your shoes. Don't take your frustrations on me because I have nothing to do with it!

I have been playing Candy Crush Saga since its release in 2012. What I shared above was based on how I play. You said and I quote "I use my fone i don't have a laptop so no i don't think you understand either". I did not say you have a Laptop. What didn't I understand?

I've reached Level 4475 without paying for Boosters, Power-Ups and Gold Bars. I never spent money, not even a penny. Don't you think that paying for all these artificial way of winning cheating?

beeazkush

I use my fone i don't have a laptop so no i don't think you understand either

beeazkush

I beg to differ.. I've been playing this game since it very first came out.. And never one time before i made my purchase die i not been a bonus video. I make a purchase and it's gone. Your response is disappointing and it's all based on social status and that's wrong.. everyone is entitled to those videos and if it is a random group that's not right either because that's cheating if it's not distributed equally

mercerik

beeazkush said:

I made a purchase a few months back, and since then I have not received any bonus videos. I did not notice it until a friend pointed it out to me the other day because the same thing happened to her boyfriend. why is that?

@beeazkush

Hi there! Welcome to the Community!

Were you referring to the Bonus Spin where you "Watch A Video Ad to unlock a bonus spin!" after Spinning the Daily Booster Wheel on Mobile Devices Only? It is still there. This is the reason why I always use my iPhone more often than my Computer to play Candy Crush Saga because of the Second Chance ads. Unfortunately, the appearance of the "Watch Ads" Bonus or To Get Boosters and Extra-Moves are dwindling these days. I think your purchase has nothing to do with it. It was a coincidence in that part. It is possible that they are limiting these. Who knows? But I tell you this, not everyone get these Ads. Below is the ScreenShot of the Bonus Spin.

Hope this answers your question and clears things out for you!

Thanks!

Sukanta_Biswas

Hello @beeazkush
I just wanted to drop you a quick message to say thank you for joining the King community forum 🙏🏻

Currently the King has released a large number of new events & offers, and has shared it through a few groups. Not all events/ offers are for everyone. Before any change is implemented a randomly chosen group of players is selected to trial the feature, and based upon how the change is viewed king then decide whether the change is one they want to adopt or not. This feature has been rolled out to different players for a certain amount of time but not everyone will receive this.

If you not received ad videos that mean you are now not under the testing group.

However, you can check app update & internet. These may also be the cause of this problem.

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

All comments

Sukanta_Biswas

Hello @beeazkush
I just wanted to drop you a quick message to say thank you for joining the King community forum 🙏🏻

If you not received ad videos that mean you are now not under the testing group.

However, you can check app update & internet. These may also be the cause of this problem.

mercerik

beeazkush said:

I made a purchase a few months back, and since then I have not received any bonus videos. I did not notice it until a friend pointed it out to me the other day because the same thing happened to her boyfriend. why is that?

beeazkush

I use my fone i don't have a laptop so no i don't think you understand either

mercerik

beeazkush said:

I beg to differ.. I've been playing this game since it very first came out.. And never one time before i made my purchase die i not been a bonus video. I make a purchase and it's gone. Your response is disappointing and it's all based on social status and that's wrong.. everyone is entitled to those videos and if it is a random group that's not right either because that's cheating if it's not distributed equally

beeazkush said:

I use my fone i don't have a laptop so no i don't think you understand either

Romansturgis

non sta funzionando il gioco
non mi fa accumulare i premi
Bye bye candy crush
after playing CC for a decade I am deleting my account too Honestly Honestly the levels are too hard unless you spend money There should be more incentive for loyalty
Booster
how to pass level 18332 and you guys stop the booster and the extra moves and my son ahead of me in the game and he still gets the extra move and boosters
Update
Is there a game update available in the game and community?
Next level
1622 not clear

Welcome! 👋

New here? Sign in or create an account to join the fun.

Quick Links

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Recent Announcements

🎥 Why don't I see video ads in my game? Here’s what you need to know!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
⛔ Under Investigation: Episode Race counter isn’t advancing and my progress is not syncing
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
❓ Having issues and need help with your Candy Crush Saga? Start Here 😉
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…