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Fantastic five

John_Sanders

Hi my scores for the fantastic five are not registering

To Ask Your Question:

Accepted answers

Kazza-3

@jellyjenny this is what my features look like. I am unable to slide any of them.

And I’m not sure what you mean by opted out, it’s there in the game. I just have a zero by my name.

bearwithme

Welcome to the community @lolipop and I'm sorry for your frustration with the Fantastic Five @John_Sanders. As @firebombmarkus said - this is a new feature and there still may be a few glitches. I'm sorry the fix that the Community Moderator pm'd to you didn't seem to work. As far as quitting the Fantastic Five - that is easy to do. Before you hit play for the game, go to the lower right corner and click on the pink wheel. Once you do you will see a green gear. Click on it and you will get a list of settings. If you click on the setting that says features - that should take you to a screen where you can toggle either on or off for hints, dynamic duo and the Fantastic Five. I have included a series of screenshots as examples.

I personally like my group of people because at least two of them are active players and adding a lot of points. I don't add so much since I only get 30 new levels each Wednesday so I don't have the potential to contribute as many points as players who are at lower levels in the game.

Image: https://us.v-cdn.net/6030983/uploads/editor/dt/z4ssxb31i1tb.jpg

I hope this helps!

Jelly_Jenny

Hi @John_Sanders! Your points should be registering now but to double check, I have sent you a private message about it.

Please find the inbox from the top right corner.

firebombmarkus

Hi again @John_Sanders Thank you so much for your feedback. It is still quite new and the studio is testing it. Therefore, it can happen that you have some issues. We appreciate your feedback. I didn't notice anyone else yet experiencing this issue but I passed this on to the studio so they are aware of it.

I can't help you that much but I can suggest trying simple steps like clearing the cache or logging out from your account and logging in again. Sometimes these simple steps can solve these issues.

Thank you for your understanding. Have a wonderful day 🤗

All comments

Jelly_Jenny

@Mcgow71

If you're still not seeing your new team, make sure that you have the latest game version and that your game is connected to Facebook.

If you're still having trouble seeing your new team, open a level and play it, and the fantastic five will pop up with updated team members.

Mcgow71

Can someone help @Jelly Jenny

Mcgow71

I did have access was playing and now this checked settings and checked for fantastic five

Kazza-3

@jellyjenny this is what my features look like. I am unable to slide any of them.

And I’m not sure what you mean by opted out, it’s there in the game. I just have a zero by my name.

Jelly_Jenny

@Kazza-3 It appears that you have been opted out from the challenge. Could you double check your in-game settings and check how your "Features" look like? Could you add a screenshot of that area here? Thanks again

The instructions on how to access your "Features" is mentioned earlier in this thread.

Kazza-3

@JellyJenny it’s version 1.154.1.1
Last updated 2 July.
Thanks.

Jelly_Jenny

Hi @Kazza-3

To take a look at this, can you check what is your game app version number, please? Thanks

Kazza-3

None of my points are registering, I’m at zero despite completing several levels over the past few days.
i would also love to opt out of this but can’t do that either - it’s there on my features list but it won’t let me slide it off. None of the features options are working, I can’t turn off the hints or dynamic duo either.

Jelly_Jenny

@John_Sanders Okay that's great, thanks for letting me know!

John_Sanders

Hi jelly jenny had update yesterday and it seems to be working again

Jelly_Jenny

@lolipop The opt out might not yet be available for all players. But if you have made sure that you have the latest game app version, you have done your part. Hopefully you'll get the option on the next update.

Also if you have players that are not active on this round, you will be appointed to active ones on the next round. So it pays off to be active now!

@John_Sanders you're having issues with your points registering?

Could you let me know the make and model of your device and the game app version, please? Be sure to tag me in your reply so I don't miss it. Thanks

lolipop

bearwithme said:

Welcome to the community @lolipop and I'm sorry for your frustration with the Fantastic Five @John_Sanders. As @firebombmarkus said - this is a new feature and there still may be a few glitches. I'm sorry the fix that the Community Moderator pm'd to you didn't seem to work. As far as quitting the Fantastic Five - that is easy to do. Before you hit play for the game, go to the lower right corner and click on the pink wheel. Once you do you will see a green gear. Click on it and you will get a list of settings. If you click on the setting that says features - that should take you to a screen where you can toggle either on or off for hints, dynamic duo and the Fantastic Five. I have included a series of screenshots as examples.

I personally like my group of people because at least two of them are active players and adding a lot of points. I don't add so much since I only get 30 new levels each Wednesday so I don't have the potential to contribute as many points as players who are at lower levels in the game.

I hope this helps!

Dear Bearwithme, thank you so much for your message, I tried to follow the instruction given by you above, but still I couldn't quit Fantastic Five. In the features I don't have fantastic five in the list, so still will be waiting until it comes. Anyway your message was so useful, I appreciate.

bearwithme

I hope this helps!

John_Sanders

Good idea there is only one score registering on my board and it is not mine

lolipop

Hi John_Sanders, thanks a lot for your comment, maybe you are right, but this is the second round I am playing with the same players, nothing has changed, only one player comes sometimes, and getting for that 25 scores, to see whats going on, and helps me to get the nessecary scores to get the boosters, I don't think that the fantastic five doesn't, I think the others waiting when everything will be gained just to come and collect all the boosters. Even I have stopped to play this time, I am going to wait what the others will do in our Fantastic Five team.

John_Sanders

Lolipop it could be that their scores are not registering as my scores do not register even though i have completed all the levels i just think the fantastic five does not work

lolipop

Please help me to quit fantastic five F5, there is no one except me plays F5 to get the boosters, why should I play for everyone in the team? But at the end when I have completed and gained all the points, everyone in our team are getting the same boosters even without doing anything. I don't want to be a part of this Fantastic Five battle for boosters. Thanks in advance.

John_Sanders

It has stopped working once again

meanviking

Same here- it keeps telling me I achieved a goal and I win a couple of prizes, like 15 minutes of some booster, but then it never shows up

Jelly_Jenny

Hi @John_Sanders! Your points should be registering now but to double check, I have sent you a private message about it.

Please find the inbox from the top right corner.

Accepted answers

firebombmarkus

Jelly_Jenny

Hi @John_Sanders! Your points should be registering now but to double check, I have sent you a private message about it.

Please find the inbox from the top right corner.

bearwithme

I hope this helps!

Kazza-3

@jellyjenny this is what my features look like. I am unable to slide any of them.

And I’m not sure what you mean by opted out, it’s there in the game. I just have a zero by my name.

All comments

firebombmarkus

Hi @John_Sanders Are you referring to Candy Crush Saga? I am not sure what feature is this as I don't have it in my game. Can you please make a screenshot so I can see what is it about?

mercerik

@John_Sanders

Hi John! Welcome to the Community!

The Fantastic Five (F5) is a New Power-Ups Challenge that was added to mine last June 5. It is an awesome Booster Generating Competition where you are Teamed-up with 4 other Randomly Picked Players. It is a fast scoring competition. I like it better than the Dynamic Duo.

I don't have problems with F5. Every points are recorded. There are 3 Levels of Scores where you get Boosters. The first one is a Lollipop Hammer.

What device are you currently using to play Candy Crush? When was the last time your device was updated?

Below is a ScreenShot of the F5 Prizes.

John_Sanders

Yes i like the feature but mine is not working i am using a Samsung tablet and update regularly here is a screenshot

John_Sanders

What is the point of bringing in these new bonuses if they are not going to work mine has not been registering any of my progress for 2 days

firebombmarkus

Jelly_Jenny

Hi @John_Sanders! Your points should be registering now but to double check, I have sent you a private message about it.

Please find the inbox from the top right corner.

meanviking

Same here- it keeps telling me I achieved a goal and I win a couple of prizes, like 15 minutes of some booster, but then it never shows up

John_Sanders

It has stopped working once again

lolipop

John_Sanders

Lolipop it could be that their scores are not registering as my scores do not register even though i have completed all the levels i just think the fantastic five does not work

lolipop

John_Sanders

Good idea there is only one score registering on my board and it is not mine

bearwithme

I hope this helps!

lolipop

bearwithme said:

Welcome to the community @lolipop and I'm sorry for your frustration with the Fantastic Five @John_Sanders. As @firebombmarkus said - this is a new feature and there still may be a few glitches. I'm sorry the fix that the Community Moderator pm'd to you didn't seem to work. As far as quitting the Fantastic Five - that is easy to do. Before you hit play for the game, go to the lower right corner and click on the pink wheel. Once you do you will see a green gear. Click on it and you will get a list of settings. If you click on the setting that says features - that should take you to a screen where you can toggle either on or off for hints, dynamic duo and the Fantastic Five. I have included a series of screenshots as examples.

I personally like my group of people because at least two of them are active players and adding a lot of points. I don't add so much since I only get 30 new levels each Wednesday so I don't have the potential to contribute as many points as players who are at lower levels in the game.

I hope this helps!

Jelly_Jenny

John_Sanders

Hi jelly jenny had update yesterday and it seems to be working again

Jelly_Jenny

@John_Sanders Okay that's great, thanks for letting me know!

Kazza-3

Jelly_Jenny

Hi @Kazza-3

To take a look at this, can you check what is your game app version number, please? Thanks

Kazza-3

@JellyJenny it’s version 1.154.1.1
Last updated 2 July.
Thanks.

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