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No reward for candy quest

svymx2

I am not receiving any reward when complete candy quest. I click claim reward and the window slides right and the next quest appears but no reward.

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Sukanta_Biswas

Hello @svymx2

You received the award according to your screenshot. Check the Boosters Bank. If not, perhaps you missed the reward for the server problem.
We apologize for this,If you face same problem in the future, let me know.😎

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firebombmarkus

You are welcome 😊 @ggggg

ggggg

firebombmarkus said:

Hi @ggggg and welcome to our adorable Community 😊 These boosters do not show up on the screen. Once we claim them they are saved in the backpack. When you open the backpack you will see little shiny stars around some items, those are actually the ones you've received as a reward for the quest.

I hope this will help you. Have a wonderful day 🤗

Yes thank you, that helps explain everything.
Have a nice day too.

firebombmarkus

Hi @ggggg and welcome to our adorable Community 😊 These boosters do not show up on the screen. Once we claim them they are saved in the backpack. When you open the backpack you will see little shiny stars around some items, those are actually the ones you've received as a reward for the quest.

I hope this will help you. Have a wonderful day 🤗

ggggg

This happens to me, it says claim prize. But when I click that, it doesn't show what I won. It just goes to the come back soon picture.

Sukanta_Biswas

svymx2

Quest is complete

as in bottom screenshot I click claim prize and and that window slides to the right and the top window appears and says come back soon or it shows the next candy quest but there is no prize to claim. There used to be a window that showed up when I clicked claim prize that let you actually claim the prize I earned. But that hasn’t happened for the last few weeks. Now I just get the next quest or when the next quest will happen but no prize.

Sukanta_Biswas

Hello @svymx2
We would like to welcome you to the king community. Thank you so much for being willing to joining 😊

Please provide as much information as we can for this issue as well as a screenshot or video and I will happy to help look into it. For instructions on how to take a screenshot please visit here https://www.take-a-screenshot.org/