Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Syncing beween iphone and ipad not working with Candy Crush account

Hello,
I am using the same Candy Crush account on my iPhone and iPad but when I am trying to play on iPad I got to start at level 6 and on my iPhone I am at level 4342. I have tried to login and out on iPad (Candy Crush account), reinstalled Saga on Ipad, log in and out with Apple id but it does not work. I need help.

Best,

Sanna

Accepted answers

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mercerik

tjorgensborg said:

@mercerik
Hello,
Thats the problem. We have deinstalled Candy Crush and installed it again on iPad. Login in with the same email adress as on iPhone but we start on level 6 on iPad and on iPhone we are on level 4345. Cant get iPad to pic up the levels that we are on iPhone.

@tjorgensborg

I understand that you've already uninstalled and re-installed the iOS Candy Crush Saga Version from the App Store. What I would like top know is if your iPad is Up-To-Date. Go to iPad Settings ➡️ General ➡️ and Software Update. Please tell me what the Version is from there!

When Uninstalling and Reinstalling the Candy Crush Saga App, I noticed that as soon as the App is Launched, it opens the Map on the Lower Levels that were completed long time ago not on the Most Recent or Current Ones. Was it possible that this had happened to you as well but did not notice it? Did you look closely at the Map when you launched the App?

Please let me know!

Thanks!

tjorgensborg

@mercerik
Hello,
Thats the problem. We have deinstalled Candy Crush and installed it again on iPad. Login in with the same email adress as on iPhone but we start on level 6 on iPad and on iPhone we are on level 4345. Cant get iPad to pic up the levels that we are on iPhone.

mercerik

tjorgensborg said:

Hello,
I am using the same Candy Crush account on my iPhone and iPad but when I am trying to play on iPad I got to start at level 6 and on my iPhone I am at level 4342. I have tried to login and out on iPad (Candy Crush account), reinstalled Saga on Ipad, log in and out with Apple id but it does not work. I need help.

Best,

Sanna

@tjorgensborg

Hi there! Welcome to the Community!

All you need to do is just Download and Install the Candy Crush Saga from the Apple Store. Log-in with your usual Account that you normally log-in. Your Progress, Levels and Gold Bars that you accumulated will Appear in the Game Map and the Backpack of Sweet Supplies. Since your iPad was not the Original Device that you use to play, you will have to Accumulate Boosters as you Level-up. You'll have to Request Lives from Friends from that Device to get some. Your Competitions like Fantastic 5 and Episode Race will be the same as what you have in your iPhone in the Wheel Of Power-Ups in the Game Map. The Build-A Bot Challenge will be reflected there as well in the Gold Cup of Fun Events also in the Game Map.

Hope this information helps! Please let me know if you have other concerns!

Thanks!

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

All comments

mercerik

tjorgensborg said:

Hello,
I am using the same Candy Crush account on my iPhone and iPad but when I am trying to play on iPad I got to start at level 6 and on my iPhone I am at level 4342. I have tried to login and out on iPad (Candy Crush account), reinstalled Saga on Ipad, log in and out with Apple id but it does not work. I need help.

Best,

Sanna

tjorgensborg

mercerik

tjorgensborg said:

@mercerik
Hello,
Thats the problem. We have deinstalled Candy Crush and installed it again on iPad. Login in with the same email adress as on iPhone but we start on level 6 on iPad and on iPhone we are on level 4345. Cant get iPad to pic up the levels that we are on iPhone.

Booster
how to pass level 18332 and you guys stop the booster and the extra moves and my son ahead of me in the game and he still gets the extra move and boosters
Connect with Facebook
Why do I have to reconnect my game to Facebook EVERY time I go to play? Even after a 10 minute gap I have to reconnect!!! Annoying
Gift or card
i bey card when i entered the card do not work with me
Who holds the record
Anyone know what the biggest record breaking score is? And are the levels never ending? If so, who's on the highest level ever? Thankx G
Extras
Why don’t I get extra bonuses anymore, videos to watch, etc? Is it because I paid for gold bars a couple months ago? 😞

Welcome! 👋

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Quick Links

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Recent Announcements

🎥 Why don't I see video ads in my game? Here’s what you need to know!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
⛔ Under Investigation: Episode Race counter isn’t advancing and my progress is not syncing
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
❓ Having issues and need help with your Candy Crush Saga? Start Here 😉
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…