Bug report

EdubEdub Posts: 1
On level 1303 and 1304, at one point during play, I was unable to swipe any candies; the whole screen became non-responsive. I quit the game and tested the screen in other apps; it’s fine. I then restarted my iPhone 6, then restarted the level. I was able to play as usual. Then it happened again on the next level. Not sure what triggers the glitch, but it is annoying. Please fix!

Answers

  • Sukanta_BiswasSukanta_Biswas Posts: 6,033 Superstar
    Hello @Edub
    I just wanted to drop you a quick message to say thank you for joining the King community forum πŸ™πŸ»

    This could possibly be a device crashing problem. However, ''Slow Internet'' or ''Internet fail'' is one of the main reasons πŸ˜₯
    Please check the following troubleshooting πŸ‘‡
    Update your apps
    App developers are giving their best to deliver a great experience to the users, which is why they are constantly working on improvements. If users complain about the issue, including freezing and crashing, developers will fix it with an update. 
    That is why it is essential to regularly update all your apps or at least the ones you use daily. Check app update here https://apps.apple.com/in/app/candy-crush-saga/id553834731

    Update device software If there is a software glitch, you can get rid of it by installing the latest software version. A new version will improve the overall performance of your device and its security and it will also bring bug fixes. If you didn’t enable automatic updates on your device, you can see if there is an update manually
    Touch Settings.
    Scroll to and touch General.
    Touch Software Update.
    If an update is available, touch Download and Install.
    Read the terms and conditions and touch Agree.
    Touch Agree.
    Wait for the update to download.
    Your Apple iPhone will restart to complete the update.
    Free Up Storage Space
    To make enough room for the wanted apps, there are two options: delete files from device or move the files to SD card. You can remove some useless apps, old photos, videos and songs to free up space.
    Make Sure Stable Internet Connection
    The slow or unstable network connection can also lead to app crashes.

    Please let me know😊 
    If you need help at any time, please contact me by replying to this message. Similarly, if you ever have any question then please do not hesitate to send me a message or posting on category. Have a good dayπŸ™
    🎁 Superstars Summer Contests πŸŽ
    πŸ”Ž Opportunity to Win 100 Gold Bars πŸ”



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