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Lost all lives and gold bars

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elica
elica Posts: 1 Newbie
in Support
Dear sir/madam, 
The game was not updating and I had to reset it. However, I unfortunately lost all my lives and golden bars. Could we please somehow retrieve them?
Thanks in advance!
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Answers

  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,932 Candy Moderator
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    Hello @elica
    We would like to welcome you to the king community. Thank you so much for being willing to joining 🙏

    In the case of Android and I-Phone, your collected booster is stored in a specific location in the application.
    This stored booster can not be synced with the server, because the game studio still does not have this process.
    You will not be able to transfer the boosters to another device, you will lose the complete booster for app uninstalling / App reset or crashing. And the boosters are not refundable.
    However, Gold bars and your game progress will be returned, as it has been possible to sync. If you haven't returned the Gold Bar, tell us. 😎
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