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Game freezing when rewards are completed

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sbouchr1
sbouchr1 Posts: 13 Level 2
in Support
Hi there,
For a week now my game freezes when I am suppose to receive my daily bonus and my rewards. Also when I am playing, my boosters are no longer available. I have deleted my history, cleaned my cache and restarted my phone. It says the game has been updated as well. Is there anything more I can do?
Thanks in advance,
Susan
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Answers

  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,932 Crushing Legend
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    Hello @sbouchr1
    We would like to welcome you to the king community. Thank you so much for being willing to joining 🙏

    Please tell me what device you using for this game? I'll ask you to check out some troubleshooting.
    Flag · Helpful Sweet Love Haha
  • sbouchr1
    sbouchr1 Posts: 13 Level 2
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    Sukanta_Biswas said:
    Hello @sbouchr1
    We would like to welcome you to the king community. Thank you so much for being willing to joining 🙏

    Please tell me what device you using for this game? I'll ask you to check out some troubleshooting.
    IPhone 6😀
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  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,932 Crushing Legend
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    Thanks @sbouchr1 Check some troubleshooting here 👇
    Update your apps
    App developers are giving their best to deliver a great experience to the users, which is why they are constantly working on improvements. If users complain about the issue, including freezing and crashing, developers will fix it with an update. 
    That is why it is essential to regularly update all your apps or at least the ones you use daily.
    Check app update here https://apps.apple.com/in/app/candy-crush-saga/id553834731
    Update device software If there is a software glitch, you can get rid of it by installing the latest software version. A new version will improve the overall performance of your device and its security and it will also bring bug fixes. If you didn’t enable automatic updates on your device, you can see if there is an update manually
    Touch Settings.
    Scroll to and touch General.
    Touch Software Update.
    If an update is available, touch Download and Install.
    Read the terms and conditions and touch Agree.
    Touch Agree.
    Wait for the update to download.
    Your Apple iPhone will restart to complete the update.
     Free Up Storage Space
    To make enough room for the wanted apps, there are two options: delete files from device or move the files to SD card. You can remove some useless apps, old photos, videos and songs to free up space.

    Check here more https://community.king.com/en/blog/discussion/246638/is-your-game-crashing-on-an-ios-device#latest
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  • TheDin
    TheDin Posts: 1 Newbie
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    Game keeps freezing can’t play anymore should I delete?????????

    Flag · Helpful Sweet Love Haha

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