Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
Make sure you play on a supported browser first. Google Chrome, Mozilla Firefox, Microsoft Edge, Safari or Opera.
Then reinstall the game if the game still is freezing for you.
1) First, we need to remove the game from Facebook here:
https://www.facebook.com/settings?tab=applications
(don't worry, your levels, Boosters, Gold Bars won't get deleted)
2) Clear the cache on your browser:
http://www.wikihow.com/Clear-Your-Browser%27s-Cache
3) Close the browser.
4) Reinstall the game by clicking here:
https://apps.facebook.com/candycrush
Have a Sweet day!