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Why is my screen black
Carla_K_Grimmett
Posts: 7
Level 2
in Support
Since the update I can not load my game on my tablet when I tr uh to login I get a black screen and can't play the game
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Answers
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Welcome to the community. I would like to know few more facts before I can help you. I need to know the device os and version, when did you do the update, have you use any clean app recently? Also, do not reinstall the app or you will lose all your boosters.0
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Android tablet it was working before the up it we I'll jot load I keep getting a black screen I have reinstalled it and nothing works0
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Samsung tab A (2016) had two Android system upgrade to 8.1,have you done that. If you do the next step would be to clean your system's memory and cache. I use Noxcleaner app, it allow you to scan for virus and remove unnecessary file from memory and storage. If you need a step by step instructions for both operations please let me know. After that try reinstall again.
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Still not working I'm not able to play my tablet is updated I can play from my android phone but not the tablet0
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I'm a visual person so if there is video that can help me tyia this game is about to be removed really0
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Try the following:
(1) go to the app uninstall page.
(2) tap "storage",
(3) tap "clear cache",
(4) tap "clear data" press ok,
Restart the app, if not work then reinstall again.0
