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No option to connect to Facebook

dirt
dirt Posts: 3

Level 1
in Support
I am playing on Android via Kingdom app and after one of the updates all Facebook buttons dissapeared. My account settings on King.com says You have already syced your progress. If I play on Facebook on Win 7 it starts from level 1. 
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Answers

  • firebombmarkus
    firebombmarkus Posts: 13,110
    Hi @dirt and welcome to our adorable Community 😊 Can you please make a screenshot so I can see what is happening? 
  • underscorelive2059
    underscorelive2059 Posts: 479
    Help people in any way you can
  • dirt
    dirt Posts: 3

    Level 1
    @firebombmarkus thank you! I attached the screenshot :D

  • Lu22
    Lu22 Posts: 1

    Level 1
    Is there any way to fix this? I'm having the same problem.
  • khurooumar
    khurooumar Posts: 5

    Level 2
    Hello, since I updated the game a few days back, I am not able to connect back to Facebook, was on level 4836, now it is back to level 1. Please fix ASAP. Facebook email id khurooumar@gmail.com.
  • Shadiaa
    Shadiaa Posts: 1

    Level 1
    khurooumar said:
    Hello, since I updated the game a few days back, I am not able to connect back to Facebook, was on level 4836, now it is back to level 1. Please fix ASAP. Facebook email id khurooumar@gmail.com.
    me too
  • pearroseabi
    pearroseabi Posts: 14

    Level 2

    when i first started playing the game it was connected to my old facebook account so when i got a new facebook account i made a king account to keep my progress. However, whenever i try to connect my current facebook account it goes straight to level 1 on the app. I’ve tried connecting it from the website but it just says the progress sync has already been done :(

  • aijaziqbal
    aijaziqbal Posts: 8,884

    Hi @dirt Welcome dear.

    I think u have to uninstall and re install the game. But by doing this there is a risk that u will lose all ur boosters.

    Let us wait that some of our superstars get some solution otherwise uninstall and reinstall is an option. @Crazy Cat Lad Help required here.

  • Crazy Cat Lad
    Crazy Cat Lad Posts: 14,124

    @aijaziqbal Please note that this thread is from August 2019.

  • aijaziqbal
    aijaziqbal Posts: 8,884

    Yup @Crazy Cat Lad .

    But june15 a new question was asked on the same thread by @pearroseabi . I was reffering to that one.

    Thanks and regards.

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