Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

No acorn

I was working on level 4432. I had bought $11.97 worth in coins to complete it. I used a hammer to rid the waffle that was in the way and then the last acorn disappeared and never returned to the board. See attached picture. I played it to the last move and then it ended saying that I didn't win the level. Please either refund my money or allow me to pass this level. The acorn never came back on the board.

Image: https://us.v-cdn.net/6030983/uploads/editor/l7/cm44hdkq8xq9.png

Accepted answers

All comments

Sukanta_Biswas

@jderocha
I'll ask you to check some troubleshooting. If there is no solution then I will report the level in the studio.

On your computer, open Chrome.
At the top right, click More .
Click More tools Clear browsing data.
At the top, choose a time range. To delete everything, select All time.
Next to "Cookies and other site data" and "Cached images and files," check the boxes.
Click Clear data.

Image: https://us.v-cdn.net/6030983/uploads/editor/hx/nmm9sva1pybx.png

Update Google Chrome:

On your computer, open Chrome.
At the top right, click More .
Click Update Google Chrome. Important: If you don't see this button, you're on the latest version.
Click Relaunch.

Image: https://us.v-cdn.net/6030983/uploads/editor/hs/dbe951tv7qvw.png

If you're still not done, follow the step below..

Reset the Google Chrome Web Browser to Default Settings

Click the menu icon next to the address bar.
Select Settings from the drop-down menu.
Scroll to the bottom of the Settings page and click the Advanced link.
Scroll to the bottom of the expanded page and click the Reset button.
Click the Reset button in the pop-up window.

Image: https://us.v-cdn.net/6030983/uploads/editor/s5/hx4iocojgprk.png

Check your game and let me know...

jderocha

I bought the extra moves to finish off the level, and I mean the last apple. The purchases were successful but I apple disappeared with 8 moves left and never reappeared. The picture that I sent you shows 1 move left and there is NO apple to be found.

Sukanta_Biswas

Hello @jderocha
We would like to welcome you to the king community. Thank you so much for being willing to joining

Tell me a little details. What did you buy Gold bars, Lollipop hammers, or Extra moves ?
What do you mean by Acron, apple or cherry?
Was successful in your entire purchase?
Please let me know..

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

All comments

Sukanta_Biswas

Hello @jderocha
We would like to welcome you to the king community. Thank you so much for being willing to joining

Tell me a little details. What did you buy Gold bars, Lollipop hammers, or Extra moves ?
What do you mean by Acron, apple or cherry?
Was successful in your entire purchase?
Please let me know..

jderocha

Sukanta_Biswas

@jderocha
I'll ask you to check some troubleshooting. If there is no solution then I will report the level in the studio.

On your computer, open Chrome.
At the top right, click More .
Click More tools Clear browsing data.
At the top, choose a time range. To delete everything, select All time.
Next to "Cookies and other site data" and "Cached images and files," check the boxes.
Click Clear data.

Update Google Chrome:

On your computer, open Chrome.
At the top right, click More .
Click Update Google Chrome. Important: If you don't see this button, you're on the latest version.
Click Relaunch.

If you're still not done, follow the step below..

Reset the Google Chrome Web Browser to Default Settings

Click the menu icon next to the address bar.
Select Settings from the drop-down menu.
Scroll to the bottom of the Settings page and click the Advanced link.
Scroll to the bottom of the expanded page and click the Reset button.
Click the Reset button in the pop-up window.

Check your game and let me know...

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Welcome! 👋

New here? Sign in or create an account to join the fun.

Quick Links

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

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❓ Having issues and need help with your Candy Crush Saga? Start Here 😉
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…