Why am I not getting credit for passing levels in fantastic five?

msjerk · September 2019

I passed at least four levels today. I only received points for two of them. Why?

msjerk · August 2019

Question above.

Sukanta_Biswas · August 2019

Hi, @msjerk
We would like to welcome you to the king community. Thank you so much for being willing to joining.

Please provide as much information as we can for this issue as well as a screenshot or video and I will happy to help look into it. For instructions on how to take a screenshot please visit here https://www.take-a-screenshot.org/

Crimson_Dawn · September 2019

Hi, @msjerk! I would suggest taking a look at this link that was posted by the Community Team. I hope it fixes your problem, because you definitely don't want to have to pass the same levels twice! Have a great day!
https://community.king.com/en/candy-crush-saga/discussion/246126/i-passed-a-level-but-it-didnt-move-me-forward

VinodNair · September 2019

I passed 99 levels in last week as no one position, but I didn't get prize(weekly toper)

mikestewart · September 2019

I keep winning gold bars every day playing gum drop game but gold bars do not get added to my account. Why can't this be fixed. It is now approximately 15 gold bars not given that was won. Mike

msjerk · September 2019

Again, I just passed a hard level, and received no points!

msjerk · September 2019

This is getting old. I just finished a hard level, and again I got no point for it in Fantastic Five. Why have the game if you don't award the points we earn?

msjerk · September 2019

Just passed another hard level without getting any points for it in Fantastic Five!!!

Sukanta_Biswas · September 2019

Hi @msjerk
We would like to welcome you to the king community. Thank you so much for being willing to joining 🤗

I noticed at some point that Fantastic 5 doesn't start automatically, so you can open the menu and start it manually.
Please check and let me know.

msjerk · September 2019

After posting that I completed a hard level and got no credit for it, Candy Crush gave me 25 points for logging in today. ?????

Why am I not getting credit for passing levels in fantastic five?

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