Booster wheel gone, and no checkered flag?

speedytortoise · August 2019

hello,
my booster wheel has been gone for about a week, I can’t access the episode race for the checkered flag power ups (watching videos), and I see my tortoise avatar is also gone!
am I doing something wrong?
thanks

Sukanta_Biswas · August 2019

Hi, @speedytortoise
We would like to welcome you to the king community. Thank you so much for being willing to joining🙏

This problem usually occurs if your game is not connected to the server. So try to do this step below.
Log out game > Restart your device > Open game & Log in.
If you can't do that then app have been corrupted
Let me know..

Sukanta_Biswas · August 2019

speedytortoise said:

It’s odd that the game screen says “connect to claim reward...”
i don’t use Facebook, btw.
And I only stopped playing for a couple days...weird

If the game is not connected with an account, or game online mode , you will not be rewarded.

Sukanta_Biswas · August 2019

Hi, @speedytortoise
We would like to welcome you to the king community. Thank you so much for being willing to joining🙏

This problem usually occurs if your game is not connected to the server. So try to do this step below.
Log out game > Restart your device > Open game & Log in.
If you can't do that then app have been corrupted
Let me know..

speedytortoise · August 2019

Wow,
thanks for your speedy answer, lol!
i did as you suggested and no wheel yet, maybe tomorrow?
but my wife had a checkered flag that gives her boosters, and I do not... she’s at 450, I’m at 241.... what’s that about?

speedytortoise · August 2019

Oh,
and also, the “win boosters!” Wheel at end of failed try just loads and loads, it doesn’t activate?
plus? The candy factory thing that pops out a wrapped present ? It says “connect to claim...” and I push OK and nothing! What do I need to connect to?
thank you, I’m sorry I’m not smart about these games, I’m new :-)

magj · August 2019

The booster wheel at the end of a failed level keeps loading and I cannot access it.
I've a snapshot of it.

WinPa · August 2019

The same error with me, Magi. I also want to know the solution. The error was taken 4 days. I did unstall the app, reinstall again, and restart my device but didn't get good result and lost my inventories (sweet supplies). 😔

Sukanta_Biswas · August 2019

Hi, @magi @WinPa
Welcome, and thank you for becoming a member of the King Community! I will be very happy if I can help you.🙂🙏🤗

Follow the steps above and let me know. Of course I will help.

magj · August 2019

I have tried all of it too, I've uninstalled and reinstalled several times and restated but nothing's changed.

Sukanta_Biswas · August 2019

magj said:

I have tried all of it too, I've uninstalled and reinstalled several times and restated but nothing's changed.

Perhaps you stopped the game for a while? If you close the game 90 days then the game becomes expired. But there are ways to get back.

Follow the step below and let me know.
Open facebook > setting > apps & websites > candy crush saga > edit > save

speedytortoise · August 2019

It’s odd that the game screen says “connect to claim reward...”
i don’t use Facebook, btw.
And I only stopped playing for a couple days...weird

Sukanta_Biswas · August 2019

speedytortoise said:

It’s odd that the game screen says “connect to claim reward...”
i don’t use Facebook, btw.
And I only stopped playing for a couple days...weird

If the game is not connected with an account, or game online mode , you will not be rewarded.

Booster wheel gone, and no checkered flag?

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